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Responsibility:
1. translate technical manuals into Chinese
2. be able to operate and repair the machines
3. train customers’ technicians and help them understand our machines,
4. support customer for any technical issues by phone, by email or by visits
5. give support and follow up to the customers’ requests and forward these to Italy head office
6. help sales people and customers to choose the suitable models (codes) of machines
7. help customers order the correct spare parts
8. arrange for the testing of machines for the customers
9. help sales people do the demo of machines
10. assist chief representative
11. prepare offers
12. help customers organize the vending operating company
13. keep the relationship with the customers and collect the information
14. looking for new customers
15. explore and develop the markets
16. communicate with Italy head office for the forecast of production
17. communicate with Italy head office and customers for the orders’ details
--- payment method/bank details
--- way of transport
--- invoicing
--- etc.
18. assist chief representative