- 工作地点：成都
- 职位：BPO Team Member(商务流程运营专员)
- 信息来源：中华英才网
说明：
Key Responsibilities 此信息由中华英才网审核并发布（查看原发布网址），应届生求职网转载该信息只是出于传递更多就业招聘信息，促进大学生就业的目的。如您对此转载信息有疑义，请与原信息发布者中华英才网核实，并请同时联系本站处理该转载信息。
Carry out assigned work instructions accurately and timely to meet target
Response promptly to incident, investigate & provide temporary &/or permanent solutions of problems. Provide timely status update to relevant parties.
Maintain and update all changes to the respective area’s process documentation and work instructions
Participate in test activities and ensure tasks are completed as scheduled and within budget
Following are the key work instructions :
Outsourcing cases to Collection Agent and withdrawal of cases from Collection Agent
Corporate mobile/CMES follow up for end user who apply mobile service through their company and enjoy corporate rates
Prepare debt write off proposal for customer signoff
Disconnection of active services
Instalment arrangement
Processing of bad debts recovered
Employee debt management follow up
Mandatory Knowledge and Skills
Good PC skills and knowledge of Microsoft Office
Basic accounting knowledge is essential
Proficiency in English language (comprehending, speaking and writing)
Team player with excellent communications skills
Strong customer service mindset and problem solving skills
Knowledge of Telco industry would be a strong advantage
IT Savvy – ability to pick up new application in a short period of time
Hands on, pro-active, meticulous, multi-tasker and independent worker
High degree of flexibility with the ability to operate in dynamic/changing environment
Willingness to undertake additional works or adhoc assignments
Keen learner with a desire to continuously upgrade / improve one’s skillset and knowledge
此职位要求英文流利，无此条件者请勿投递简历。
Qualified candidates pls. send your CV both in Chinese and English to cd-hr@ and plesae also swith on your mobilephone to wait for the telephone interview.
。bbs.yingjiesheng.com。
要铭记在心；每天都是一年中最美好的日子。
