- 工作地点：上海
- 职位：Universal Customer Service Agent
- 信息来源：中华英才网
说明：
职位描述 : 此信息由中华英才网审核并发布（查看原发布网址），应届生求职网转载该信息只是出于传递更多就业招聘信息，促进大学生就业的目的。如您对此转载信息有疑义，请与原信息发布者中华英才网核实，并请同时联系本站处理该转载信息。
工作地点：微软-上海
Roles & Responsibilities
The Customer Service Representative (CSR) provides assistance to customers via various customer service channels.Deliver Customer Service solutions (e.g. product keys, product activation, general inquiries, licensing inquires); service customer and partner needs for Technical assistance regarding known issues (i.e. documented issues, distribution of hotfixes, virus solutions, and KB articles).
Technical Knowledge:
-Windows Server knowledge including 2003 and Small Business Server
-Networking (DNS, TCP/IP)
-Exchange Server Knowledge
-Enterprise Server knowledge (SQL, SMS, Etc…)
-Knowledge of Active Directory
-Knowledge of Visual Studio Products and .Net Framework
-Windows XP and Office Suite
Other Requirements:
-Excellent demonstrated customer service skills, one year customer service experience is preferred in email or chat.
-Excellent written and verbal communication skills in English.
-Enthusiasm for and experience with Microsoft products, and passion for Microsoft technologies.
-Working knowledge of Personal Computers. Working knowledge of hardware, networking and storage technologies and familiarity with architecture of Intel-based PCs is preferred.
-Ability to assist customers with complex enterprise technical issues.
-Experience and cultural awareness in working with customers in other geographies.
-Strong teamwork attitude and self-drive is key.
-Ability to work in a fast paced environment with little supervision.
-MCP Certified in at least one of the technologies supported is preferred.
mail to: hr-sh@; jing.fang@
.www.yingjiesheng.com@.
美好的生命应该充满期待、惊喜和感激。
