爱玛客服务产业（中国）有限公司

职位描述/要求： Responsibilities:
1. Receives incoming telephone calls in a polite and professional manner; 礼貌地接听电话，具备职业素养；
2. Books and setups the conference rooms for meetings; 预订、布置会议室；
3. Receives visitors and guests and manages the guest registration; 接待来访者，进行相关登记；
4. Sorts and posts daily mail for all departments, assisting the staff in making the right deliver service selection; 对办公室日常邮件进行分类、邮寄，协助办公室人员选择正确的邮递方式；
5. Checks on the work attendance record monthly and reports findings to the Human Resources department; 管理每月员工出勤记录，向人力资源部门提供相关出勤信息；
6. Makes travel arrangements for the team, including booking airline tickets and making hotel reservations; 安排团队人员出差事宜，预订机票和住处；
7. Collects the departments’ orders for office supplies, places the orders and delivers the orders. Prepares the monthly stationery consumption report; 汇总各部门办公用品订单、向供应商提交订单、接收并向各部门发放办公用品。完成办公用品消耗月度报告；
8. Stocks the refreshment room; 为茶水间备货；
9. Schedules office equipment repairs; 联系办公设备维修事宜；
10. Works with the customer service center about building maintenance issues; 联系物业客户服务中心对办公室进行维修；1
1. Maintains an updated contact list of all office staff; 更新办公室人员联系方式；Performs other secretarial and administrative duties as assigned, including taking notQualifications:
· Have relevant professional knowledge of position. 有相关的专业知识
· Demonstrate good verbal and written communication capability in both English and Mandarin. 英语及普通话的口头和书面表达能力好
· Have strong computer application skills. 计算机应用能力强
· Have the ability to work under pressure and to meet strict timelines. 胜任在压力下工作，按时完成任务
· Be able to multi
-task. 能同时开展多项工作
· Have strong attention to detail. 注重工作细节
· Be able to work well in a fast
-paced, team environment. 适应快节奏的团队工作方式
· Have the ability to follow directions. 遵守指示
· Have a pleasant personality and a professional and courteous manner. 个性开朗、热情、专业
· Have a strong customer focus and strong interpersonal skills. 客户服务意识强，良好的人际交往能力
· Have the ability to work on feet for extended periods of time. 能长时间站立工作
· Be able to interact well with others. Show a willingness to listen and demonstrate the ability to see another person’s perspective and to be flexible. 善于沟通、乐于倾听、处事灵活、人际洞察力强
· Be able to resolve staff and customer requests issues quickly. 迅速解决员工和客户要求

爱玛客服务产业（中国）有限公司 ARAMARK continues to be a global leader in professional services, providing award-winning food, hospitality, facility management services and high-quality uniform and work apparel. In FORTUNE magazines 2006 list of Americas Most Admired Companies, ARAMARK was ranked number one in its industry, consistently ranking since 1998 as one of the top three most admired companies in its industry as evaluated by peers and industry analysts. ARAMARK was also ranked first in its industry in the 2006 FORTUNE 500 survey. The Business of ARAMARK-BCSI ARAMARK is a leading management service provider in the world with an annual revenue of over $10 billion. ARAMRK provides “non-core” support services to our customers covering food services. ARAMARK has 200,000 employees around the world and servers 15 million people every day. In August 2004,ARAMARK acquired the major share of Bright China Service Industries Ltd. And became a partner with BCSI.BCSI provides the following services in China.FACILITY MANAGEMENT SERVICES-BCSI provides comprehensive facility management solutions to health care organizations, commercial and industrial facilities, and educational institutions. These services include:Housekeeping serviceCentral transportation and dispatching servicePlant operations and maintenance serviceSecurity serviceLaundry and linen distribution serviceGrounds care serviceFOOD SERVICE-BCSI delivers food service to health care, industrial and manufacturing facilities. Compared to our facility services, food service is comparatively independent. BCSI provides tailored food service solutions such as staff cafeteria service, patient diet and nutrition service , buffet service ,food courts and coffee shop management systems.公司业务： ARAMARK 在世界管理服务领域处于领导地位，年销售额达100多亿美金。在全世界有20万员工，每天为1500万人提供服务，ARAMARK在管理服务方面主要为客户提供“非核心业务”的支持服务。其业务主要包括配餐服务，项目管理服务，制服和职业服装方面的服务。2004年7月，ARAMARK控股了爱玛客服务产业(中国)有限公司(前身为光华服务产业（中国）有限公司)从而与其结成合作伙伴关系。爱玛客服务产业（ 中国）有限公司拥有如下业务：项目管理服务 在中国是为卫生保健机构、教育机构，以及商业和工业机构提供全防卫的项目管理服务解决方案。项目管理服务的范围包括：中央运送服务保洁服务设备运行与维护服务保安服务洗衣和用品发放服务绿化服务配餐服务 也主要针对卫生保健机构、教育机构，以及商业和工业机构，与项目管理服务相比，配餐服务是一个相对独立的服务项目，我们为客户提供订制细分化的配餐服务解决方案，例如员工餐厅配餐服务，患者营养配餐服务，自助餐厅零售服务，专用场地配餐和咖啡店的系统管理服务。 公司网站：ww***com[点击查看] ww***.cn[点击查看]