- 工作地点：上海
- 职位：Customer Support Agent - Cantonese Speaker 广东话客户服务代表
- 信息来源：中华英才网
说明：
I. GENERAL SUMMARY此信息由中华英才网审核并发布（查看原发布网址），应届生求职网转载该信息只是出于传递更多就业招聘信息，促进大学生就业的目的。如您对此转载信息有疑义，请与原信息发布者中华英才网核实，并请同时联系本站处理该转载信息。
Respond to customer (either in Hongkong or other Cantonese speaking area) inquiries via telephone communication and email transmission in an efficient and effective manner in Cantonese and/or English. Customer Service Agents support and troubleshoot Product issues as well as assist in determining resolution for customers. Investigation of customer accounts, transaction logs, bank accounts, bank statements and other customer specific information is used to resolve issues.
II. SPECIFIC DUTIES
1. Respond to inbound service requests via telephone and email inquiries routed to Customer Support.
2. Assist prospective customers with product information and site navigation in Cantonese and English.
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems and activities to prevent monetary losses as they relate to product functionality.
4. Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.
5. Accurately record customer trends using the online tracking tool.
6. Perform related duties as assigned.
Job Requirements
1. Good Cantonese speaking capability. Native Cantonese preferred.
2. Good oral and written English skills.
3. Diploma holder or equivalent work experience preferred.
4. 6 months experience in a customer support environment preferred.
5. Experience in an Internet company, financial institution or transaction processor preferred.
6. Strong proficiency with Microsoft Office and the Internet, including the ability to explain Internet functionality to customers via telephone or email.
7. Ability to function in multiple telephone and email queues covering several product lines.
8. Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
9. Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
10. Ability to develop and maintain professional working relationships with co-workers and peers.
www.yingjiesheng.com
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