- 工作地点：武汉
- 职位：help desk team leader
- 信息来源：中华英才网
说明：
Overall Purpose of the Role:此信息由中华英才网审核并发布（查看原发布网址），应届生求职网转载该信息只是出于传递更多就业招聘信息，促进大学生就业的目的。如您对此转载信息有疑义，请与原信息发布者中华英才网核实，并请同时联系本站处理该转载信息。
The integrator will acts as the first point of contact for our client. The role of the Integrator team is to validate the required information and to appropriately process all IT requests that is submitted by the client.
Responsibilities:
• Ensure smooth running of daily operations
• Ensure standard processes and procedures are followed by team members
• To conduct in house training for team members as per business needs
• To be the first point of contact for team members
• To prepare daily and monthly reports.
• To take ownership of all escalations and status updates
• To participate in meetings and to work closely with the US RTP team
• Able to liaise with multiple teams to satisfy customer’s requirement
Qualifications/Experience
• Excellent command of English is essential/ Written and Verbal
• Degree/Diploma in Business/Management or its equivalent
• Fresh graduates are encouraged to apply.
• Able to work at nights(US working hours) and on Malaysian Public Holidays.
• Competent with Microsoft office, Excel and Word.
Desirable Skills:
• Team player.
• Self-motivated.
• Ability to work independently and in a team environment.
Special Requirements: e.g. shift work - lifting – on-call required etc..
• Working hours 7pm to 7am.
1.能使用英语进行工作,与外籍人士无障碍的交流
2.具备一定计算机知识,有客服经验优先考虑
3.能适应美国时区的工作时间
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