招聘Network General Intern

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Network General Intern

Tech Support Assistant Job Description

About Network General Corporation
Network General™ Corporation is the global leader in providing dashboard to packet solutions for enterprise application and network performance analysis. The Network General portfolio consists of innovative software solutions and intelligent appliances that span the entire range of application performance management including network devices, applications, and servers. Sniffer® Enterprise Solutions provide IT professionals with an end-to-end correlated view of performance and availability of critical business services and the underlying network infrastructure. Supporting the widest range of network topologies in the industry, Network General delivers breakthrough technology solutions that focus on the intersection of the application and the network for comprehensive real-time monitoring, analysis, and reporting across the enterprise. For more information on Network General, a privately-held company based in San Jose, California, visit our website at ww***com[点击查看]

JOB RESPONSIBILITIES

The Tech Support Assistant will represent Network General and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for customer service related issues or technically complex problems identified in Network General Software and Hardware products.

· Maintains strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Initially, the Technical Support Assistant will be primarily focused background research tasks assigned by Support Engineer.

· Consistently consolidates and shares best practices with team members. Write complex technical articles and sample programs for knowledge base. Translates technical documents and articles across different languages.

· Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases and building customer profiles. Draws network diagram for customers network & IT infrastructure. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborates with Support Engineer and backline resources when appropriate. Uses trace analysis, and other diagnostic tools to analyze problems and develop solutions to meet customer needs.

· Sets up complicated testing environment for product reproduction, and occasionally prepares lab environment for partner support use.

MUST HAVE

· M.S. or Bachelor candidate.

· Good communication skills – spoken and written in Japanese (including technical writing)

· Good customer service skills and business sense

· Strong problem-solving skills

· Enthusiasm for the technology and customer advocacy is a must

· A self-starter needing low-level day-to-day management time to get the job accomplished.

· Strong logical thinking, problem solving, and crisis management

NICE TO HAVE

· Good background in Windows Server, Linux Server, Cisco routers, WAN & LAN technologies etc.

· Considerable amount of knowledge about computer network architecture protocols and services etc.

· Experience configuring, deploying, and designing Cisco switch/router environments

· Industry Standard Certification(s) (CCIE, CCNP, CISSP, MCSE, etc) will be a plus.

If you are interested in this position, please your resume to supportapac@

@YingJieSheng.COM@
我时常诧异，虽然每个人都是爱自己甚于爱他人，但他们重视别人的观点却甚于重视自己的判断。[马可]