- 工作地点：上海
- 职位：日语助理实习机会（Network General Corporation ，06年毕业生推荐）
- 信息来源：魅力上外bbs
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我是上外经管学院06届毕业的。
今天接到原来在微软实习时认识的一个经理电话，他有一个日语助理的实习职位。
公司及职位介绍如下。我和他电话里聊下来认为这是个不错的机会，这个经理人也很好。他希望实习生每周能工作至少3个工作日，会配备笔记本电脑，所以如果有事不在公司的时候可以上网远程完成一些任务。会直接协助这位经理的工作，需要负责与日本客户的业务，所以对日语能力要求比较高。如果你喜欢technology的公司，那就是更不错的选择拉。
在微软的工作是我的第一份实习，这份经验对于我非常重要。希望你们也能顺利找到自己的工作。
GOOD LUCK TO YOU ALL!
Tech Support Assistant Job Description
About Network General Corporation
Network General™ Corporation is the global leader in providing dashboard to packet solutions for enterprise application and network performance analysis. The Network General portfolio consists of innovative software solutions and intelligent appliances that span the entire range of application performance management including network devices, applications, and servers. Sniffer® Enterprise Solutions provide IT professionals with an end-to-end correlated view of performance and availability of critical business services and the underlying network infrastructure. Supporting the widest range of network topologies in the industry, Network General delivers breakthrough technology solutions that focus on the intersection of the application and the network for comprehensive real-time monitoring, analysis, and reporting across the enterprise. For more information on Network General, a privately-held company based in San Jose, California, visit our website at ww***com[点击查看]
JOB RESPONSIBILITIES
The Tech Support Assistant will represent Network General and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for customer service related issues or technically complex problems identified in Network General Software and Hardware products.
· Maintains strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Initially, the Technical Support Assistant will be primarily focused background research tasks assigned by Support Engineer.
· Consistently consolidates and shares best practices with team members. Write complex technical articles and sample programs for knowledge base. Translates technical documents and articles across different languages.
· Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases and building customer profiles. Draws network diagram for customers network & IT infrastructure. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborates with Support Engineer and backline resources when appropriate. Uses trace analysis, and other diagnostic tools to analyze problems and develop solutions to meet customer needs.
· Sets up complicated testing environment for product reproduction, and occasionally prepares lab environment for partner support use.
MUST HAVE
· M.S. or Bachelor candidate.
· Good communication skills – spoken and written in Japanese (including technical writing)
· Good customer service skills and business sense
· Strong problem-solving skills
· Enthusiasm for the technology and customer advocacy is a must
· A self-starter needing low-level day-to-day management time to get the job accomplished.
· Strong logical thinking, problem solving, and crisis management
NICE TO HAVE
· Good background in Windows Server, Linux Server, Cisco routers, WAN & LAN technologies etc.
· Considerable amount of knowledge about computer network architecture protocols and services etc.
· Experience configuring, deploying, and designing Cisco switch/router environments
· Industry Standard Certification(s) (CCIE, CCNP, CISSP, MCSE, etc) will be a plus.
If you are interested in this position, please your resume to supportapac@
www.yingjiesheng.com
过去的事已经一去不复返。聪明的人是考虑现在和未来，根本无暇去想过去的事。 [英国哲学家 培根]
