上海诚归计算机科技有限公司

上海诚归计算机科技有限公司(ww***com[点击查看]) 是从事数据仓库计划与实施的咨询公司，由拥有美国专利的王博士所创建, 专长于数据仓库技术的运用，企业数据的整合，构建统一可扩展的数据仓库平台。DX Solution 在数据仓库项目、商务智能、ETL等方面具有丰富的行业知识和实施经验，为国内外知名企业提供专业化、高质量的咨询服务和开发实施。

如果你是一个充满自信，积极进取，精益求精，注重发展潜力和事业前景的实干者；希望有一个不断学习提高和英语交流的工作环境，与拥有国际先进的DW技术中美团队一起工作的机会，欢迎你加入我们，分享我们的成功及经验。 在为公司创造价值的同时，提高自身的技术实力，管理能力和英语水平，更具有市场竞争力。

SPECIFIC DUTIES

1. Answers, evaluates, and prioritizes incoming user requests in our ticket system

2. Responsible for the timely creation and disabling of eBay Inc user accounts as well as facilitating access to network resources.

3. Corresponds with Users and Management for various requests and approvals.

4. Act as Identity Management Resource for AP Market and therefore required to complete tasks related to various IDM projects and respond to IDM email inquiries.

5. Will be cross trained for Global Service Desk tasks and technical trouble shooting

6. Other duties may be assigned.

JOB QUALIFICATIONS

A. Education

Associates degree in a computer related field.

B. Experience

1. 1-4 years experience in Help Desk support (PC, Network, or Systems).

2. 1-2 years of customer service, preferably in a technical environment.

3. Experience in a fast-paced Internet company a plus.

C. Knowledge, Skills, and Abilities

1. Excellent organizational, communication, and interpersonal skills.

2. Excellent written and oral communication in native language and English.

3. Knowledge of PayPal and eBay applications preferred.

4. Ability to define problems, collect data, establish facts, and draw valid conclusions.

5. To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.

6. Excellent attention to detail.

7. Well-developed sense of urgency and follow through.

8. Must be a team player willing to work issues through to completion.

9. Internet savvy, good problem-solving abilities, analytical.

10. Must have the ability to work independently and prioritize work.

11. Ability to develop and maintain professional working relationships with co-workers and peers.

12. A working knowledge of Active Directory and User administration is helpful.

13. Experience in working with a help desk ticketing system is a plus

14. Knowledge and troubleshooting experience with Windows XP is an must

15. Experience with MS Exchange a plus.

16. Knowledge and troubleshooting experience with Office 2003