Standard Chartered is an international banking group headquartered in London with over 500 offices in more than 50 countries. Having established our first branch in Shanghai in 1858, Standard Chartered is honored to be the oldest foreign bank in China. Today, we have eight branches, one sub-branch and six representative offices in China providing both Wholesale and Consumer Banking customers with creative solutions and unparalleled service. Dedicating the long-term development in China, we hereby inviting you to join our organization.
Location: ShenzhenCareer Opportunity:
To cope with our business expansion in China, we are looking for aggressive and highly motivated candidates to join us for the following position:Location: ShenzhenCustomer Service Dept.Customer Service Representative 电话客户服务代表 –深圳 工作职责：透过电话为渣打银行客户提供关于多种创新金融产品、信用卡、贷款的售后服务。 应征者必须具备以下的条件和资格：2008届准毕业生或往届毕业生，专业不限； Ø 纯正粤语，同时拥有良好的英语能力；Ø 熟练掌握个人电脑及软件的操作；Ø 具备良好的人际交往和沟通能力；勇于接受挑战，能承受一定的工作压力。 符合以上条件的应聘者，可选择客户服务部以下两个职位： Inbound Call Position: Job PurposeThe primary purpose of this position is to support the handling of Customer contacts received through inbound telephone calls, including responsibility for handling: · Account-related enquiries and requests or existing Customers from a specific Value centre (Unsecured Lending) and/or Customer segment that require in-depth knowledge of a specific product and/or service or that require certification· Cross sell and/or Referrals to Telesales/Direct Sales/Branch for new and existing Customers· Customer complaints· Strengthen existing Customer relationships through Customer retention, problem resolution and Customer profiling Key ResponsibilitiesThe primary purpose of this position is to support the handling of Customer contacts received through inbound telephone calls, including responsibility for handling: · Account-related enquiries and requests or existing Customers from a specific Value centre (Unsecured Lending) and/or Customer segment that require in-depth knowledge of a specific product and/or service or that require certification· Cross sell and/or Referrals to Telesales/Direct Sales/Branch for new and existing Customers· Customer complaints· Strengthen existing Customer relationships through Customer retention, problem resolution and Customer profiling Outbound Call Position: Job PositionThe primary purpose of this position is to support the handling of customer contacts through receiving inbound calls or making outbound calls, including responsibility to : · Handle account-related enquiries and requests for existing customers· Take referrals from new and existing customers · Promote bank’s products and services· Process applications / enrolments· Handle customer complaints· Answer marketing program related enquiry from potentials customer· Provide mentoring support for new comers Job Responsibilities Nature of Transactions 1. To answer customer enquiries such as :· General enquiries· Program / campaign details· Customer Account-related enquiries such as account balance, transaction details accrued interest, etc.· Rate enquiries· Fee and finance charge enquiries 2. To execute / handle Customer instructions and requests· Application, enrolment· Fulfillment services· Fee and finance charge waivers· Account maintenance· Material requests· Program benefit redemption requests 3. To handle customer complaintRisk Management- To comply with the control requirements in the laid down procedures or Manual relevant to your job responsibilities in the Contact Centre.
- To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
- To comply with all relevant policies and procedures covering regulatory, local and group requirements.
Please refer to our website at: ww***com[点击查看] for more detail about us.
该行初定于 11月27日上午9点在广东商学院S209举行见面会。
