| 单位地址： | 北京朝阳区朝阳门外大街18号丰联广场B座1510室 | 邮编: | 100020 |
| 单位简介： | 屈臣氏健与美连锁店是目前亚洲区最具规模的健与美连锁店，在全球13个区域包括中国（内地、中国香港、中国台湾、中国澳门）、新加坡、泰国、马来西亚、菲律宾、土耳其、韩国、印尼、爱沙尼亚和斯洛文尼亚拥有超过1,500家分店及1,165间药房。 中国屈臣氏拥有300多家分店及6,000多名员工，是中国目前最大规模保健及美容产品零售连锁商店。长久以来，屈臣氏不只在品质与创新方面建立了相当声誉，更赢得顾客的高度信赖。屈臣氏为顾客提供多元化种类的商品，以迎合不同生活型态的需要。屈臣氏的使命是要帮助世界各地的顾客获得「健康、美态、欢乐」。屈臣氏承诺会源源不断地为顾客奉上高品质的产品、专业的资讯、令人惊喜不断的购物环境及超值的产品价值。 屈臣氏属和记黄埔有限公司旗下屈臣氏集团之保健及美容品牌。屈臣氏集团乃全球最大的保健及美容产品零售商和全球最大的香水及化妆品零售商，在亚洲及欧洲36个市场、1,800多个城市共拥有19个零售品牌及逾7,800间零售商店，并雇用超过98,000名员工，每星期在全球为超过2,500万人服务。 |
| 职位要求： | I. Job Aim 工作目标 To assist store manager and area manager in maximizing sales and profit while achieving set targets. Assist to provide leadership, coaching and discipline to ensure the highest standards of customer service, store presentation, inventory management and store administration. Consistently ensure all company policy and procedures are implemented while striving at all times to reduce store costs. 协助店铺经理以及区域经理实现销售和利润的最大化以实现预定目标，协助完成部门员工的日常管理及培训以确保店铺的顾客服务、店铺陈列、库存管理以及店铺行政工作的高标准执行；保证所有公司政策及流程得到持续的贯彻执行，同时努力降低店铺成本。 II. Duties and Responsibility 工作职责  Customer Service 顾客服务 I. Implementation of the 8 Golden Rules of Service to improve customer service 贯彻八个黄金服务原则以提高客户服务水平 II. Being strict to act as a model to the staff 严格要求自己成为员工的表率 III. Good welcoming when the customer enter the store 保证顾客进入店铺的第一时间享受到良好的接待服务 IV. More information of products and promotion to the customers 及时提供给顾客更多的产品和促销信息 |
| 专业要求： | 学历:本科生,专业：行政管理,人数：若干人,其它要求:无
|
| 职位要求： | I. Job Aim 工作目标 Keeping products abundance and shelves clean and in order. Providing customer service with proper smile in that to ensure the highest standards of customer service, store presentation, inventory management and store administration. 保证店铺货品的充足及货架的整齐和清洁，微笑面对顾客确保提供高标准的顾客服务并确保店铺陈列以及库存管理和店铺管理的高标准运行。 II. Duties and Responsibilities 工作职责  Customer Service 顾客服务 I. To answer customers’ questions in time and provide excellent customer service. 及时解答顾客的疑问并为其提供良好的服务 II. Providing a basket to the customer with above 3 products in hand. 为拿有三件以上商品的顾客送上购物蓝  Operation Job 营运工作 I. Cleaning products and shelves when entering the designated store 进入卖场后，首先清洁所负责的商品及货架 II. Displaying according to POG and keep products and shelves clean and neat at any time 按陈列图要求摆放商品，并注意随时保持商品整洁及排面整齐 III. Checking stock if shortage of shelf. Refilling if stock is enough. Placing an order or request for products transfer after approved by Store Manager if shortage of storeroom 如有缺货，应及时查看店铺库存，店铺仓库内如有库存，应及时补货，如店铺仓库内无库存，经店经理批准后应及时订货或从其他店铺调货 IV. Must double check the quantity 、content 、specification 、package and invoice when the products have been arrived and sent documents to store clerk 当有订货到达店铺时，应仔细核对商品数量、品质、规格、包装和送货单，并将送货单交文员保存 V. Promotion products must be directed promotion POP 促销商品必须挂上对应的促销价格牌 VIII. Stark DP must be adjusted according to indication from Supervisor/Key-holder 随时根据主管或当班经理指示调整堆头及胶箱的商品 IX. Should take care of products 爱惜商品 III. Personal Qualities&Qualifications个性品质及任职资格 I. Fluent Oral English 英语口语流利 II. Senior high school or vocational training school 高中或中专及以上学历 III. Open-minded, warm-hearted, willing to communicate and Strong sense of customer service 开朗热情，善于沟通，并具有较强的顾客服务意识 IV. Background in the retail sector in similar position 具有零售业或相关行业工作经验优先 IV. Key Measuring Parameters 主要考核指标 I. Grooming 仪容仪表 II. Product Controlling 货品控制 III. Customer Service 顾客服务 IV. Sales Performance 店铺销售 V. Store Inventory 店铺盘点 |
| 专业要求： | 学历:本科生,专业：行政管理,人数：10人,其它要求:无
|
