林德集团2008校园招聘

招聘职位：Customer service 客服人员

工作地点：shanghai 上海

招聘人数：10

Principal responsibilities主要职责

-         Take customers’ orders and liaise with other order taking functions to ensure that customers needs are satisfied through a single point of contact, inform the customer promptly in case of delays or problems to ensure full adherence to agreed SLAs

-         Accurate identification and recording of customer enquiries with appropriate ownership and resolution by all current and future on-line systems including those which interact with other departments

-         Take responsibility to ensure accurate billing is provided to customer in a timely and consistent manner

-         Take responsibility to manage credit note under company policy to ensure the non-value added activity and service failure are made minimum

-         As the complaint coordinate to deal with each complaint/claim from customer to ensure the action plan occurred and feedback to customer timely and effectively

-        Organize customer survey and report results to business management team for further customer needs

-         Receive sales enquiries and request for information / quotation (list price), across all market sectors, providing technical / product details where possible and to deal with each enquiry courteously and efficiently.  Where they require the involvement of a Sales Representative it is essential that the message is passed on and that it is followed up to ensure appropriate action taken to customers’ satisfaction.

-         Providing related sales support as required

-         Perform other assignments and duties as required by his / her supervisors or the company.

Required qualifications资质要求

-         Excellent oral and written communications skills

-         Good interpersonal skill

-         Available to accept flexible working hours

-         Cantonese and English skill

-         Accuracy and high concentration skills