- 工作地点：上海
- 职位：上海微创软件有限公司招聘赴微软英语客服代表
- 信息来源：爱在华师大
说明：
上海微创软件有限公司招聘赴微软英语客服代表此信息由爱在华师大审核并发布（查看原发布网址），应届生求职网转载该信息只是出于传递更多就业招聘信息，促进大学生就业的目的。如您对此转载信息有疑义，请与原信息发布者爱在华师大核实，并请同时联系本站处理该转载信息。
上海微创软件有限公司是上海市政府和微软在中国最主要的一个合资公司之一,现招聘赴微软英语客服代表,工作地点在徐家汇美罗城
JD:
Roles & Responsibilities:
The Online Concierge service provides assistance to customers via chat service. The Online Concierge team is comprised of frontline Customer Service agents that answer incoming chats from Partners, MSDN and TechNet subscribers, Small Business and Windows Server 2003 customers who are seeking technical resources on Microsoft Enterprise and developer products, licensing information (product licensing along with program licensing), and customer service questions relative to their partnership or subscription.
Requirements and Skills
1. Technical Searches/Knowledge
• Locate documented technical solutions for customer’s issue.
• Ask probing questions to clarify/determine customer’s issue.
• Escalate problems as necessary to Tech Leads or chat help aliases.
• Know the resources available to team and to customers.
• Good overall Enterprise product knowledge in the areas of technical, sales and licensing.
2.Effective Communication
• Great customer handling skills
Demonstrate ability to recover from dissatisfied-customer situations.
• Utilize effective written skills to communicate with customers in a professional manor
• Strong real-time communication in written English
• Be able to effectively communicate cross group with US Team Manager, US Tech Leads and various Microsoft teams.
• Strong Teamwork skills with peers through written methods (Chat and email)
3.Technical Knowledge:
• Windows Server knowledge including 2003 and Small Business Server
• Networking (DNS, TCP/IP)
• Exchange Server Knowledge
• Enterprise Server knowledge (SQL, SMS, Etc…)
• Knowledge of Active Directory
• Knowledge of Visual Studio Products and .Net Framework
• Windows XP and Office Suite
4.Other Requirements:
• Excellent demonstrated customer service skills, one year customer service experience is preferred in email or chat.
• Excellent written and verbal communication skills in English.
• Enthusiasm for and experience with Microsoft products, and passion for Microsoft technologies.
• Working knowledge of Personal Computers. Working knowledge of hardware, networking and storage technologies and familiarity with architecture of Intel-based PCs is preferred.
• Ability to assist customers with complex enterprise technical issues.
• Experience and cultural awareness in working with customers in other geographies.
• Strong teamwork attitude and self-drive is key.
• Ability to work in a fast paced environment with little supervision.
• MCP Certified in at least one of the technologies supported is preferred.
如果大四或者是07级已经毕业的同学对此职位有兴趣的话请把你的简历发送到mickeyx@,该职位也欢迎大三同学来做实习生.
JD:
Roles & Responsibilities:
The Online Concierge service provides assistance to customers via chat service. The Online Concierge team is comprised of frontline Customer Service agents that answer incoming chats from Partners, MSDN and TechNet subscribers, Small Business and Windows Server 2003 customers who are seeking technical resources on Microsoft Enterprise and developer products, licensing information (product licensing along with program licensing), and customer service questions relative to their partnership or subscription.
Requirements and Skills
1. Technical Searches/Knowledge
• Locate documented technical solutions for customer’s issue.
• Ask probing questions to clarify/determine customer’s issue.
• Escalate problems as necessary to Tech Leads or chat help aliases.
• Know the resources available to team and to customers.
• Good overall Enterprise product knowledge in the areas of technical, sales and licensing.
2.Effective Communication
• Great customer handling skills
Demonstrate ability to recover from dissatisfied-customer situations.
• Utilize effective written skills to communicate with customers in a professional manor
• Strong real-time communication in written English
• Be able to effectively communicate cross group with US Team Manager, US Tech Leads and various Microsoft teams.
• Strong Teamwork skills with peers through written methods (Chat and email)
3.Technical Knowledge:
• Windows Server knowledge including 2003 and Small Business Server
• Networking (DNS, TCP/IP)
• Exchange Server Knowledge
• Enterprise Server knowledge (SQL, SMS, Etc…)
• Knowledge of Active Directory
• Knowledge of Visual Studio Products and .Net Framework
• Windows XP and Office Suite
4.Other Requirements:
• Excellent demonstrated customer service skills, one year customer service experience is preferred in email or chat.
• Excellent written and verbal communication skills in English.
• Enthusiasm for and experience with Microsoft products, and passion for Microsoft technologies.
• Working knowledge of Personal Computers. Working knowledge of hardware, networking and storage technologies and familiarity with architecture of Intel-based PCs is preferred.
• Ability to assist customers with complex enterprise technical issues.
• Experience and cultural awareness in working with customers in other geographies.
• Strong teamwork attitude and self-drive is key.
• Ability to work in a fast paced environment with little supervision.
• MCP Certified in at least one of the technologies supported is preferred.
如果大四或者是07级已经毕业的同学对此职位有兴趣的话请把你的简历发送到mickeyx@,该职位也欢迎大三同学来做实习生.
;www.yingjiesheng.com@;
一般的伟人总是让身边的人感到渺小；但真正的伟人却能让身边的人认为自己很伟大。 [G.K.Chesteron]
