ISSC 招聘 Helpdesk （Technical Background)

ISSC 招聘 Helpdesk （Technical Background)
发信站: 荔园晨风BBS站

Helpdesk
Job Responsibilities
Provide helpdesk support to end users:
-Handle telephone calls, e-mail and fax
-Verify and log every call by following predefined policy and procedur
e
-Diagnosing problems and determining the severity
-Referring problems to support groups
-Updating the user on the call status, and confirming with the user th
at problem is fixed
-Ad hoc project and administration support
Job Requirements (skills/experiences)
-Excellent command of Mandarin / Cantonese / English
-Basic English Skill,excellent English Skill is preferred
-Excellent communication, telephone manner and interpersonal skills
-Self initiative, pro-active, hard working, good attitude and team pla
yer
-Sense of urgency, able to work under pressure, overtime and crisis si
tuation, and at odd hours
-On-shift duty is required
-Call Centre & customer service & technical service experience is a de
finite advantage
Qualifications (Education/Major/Certificates)
-Bachelor degree, major in any discipline
Plz send ur resume (Chinese&English) to liangbw@cn.ibm.com.Thanks a lo
t!

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