IT Support Intern in Websense

标 题: IT Support Intern in Websense
发信站: 水木社区 (Thu Apr 10 10:58:41 2008), 站内

Websense, Inc. (NASDAQ: WBSN) is the global leader of content filtering, web filtering and a premier provider of web and desktop security software. The company is recognized as one of Forbes Magazines"Top 25 Technology Companies" from 2004 to 2006. Websense provides premier solutions for most of the Fortune 500 and FTSE 100, and protects more than 42 million employees from external and internal computer security threats. For more information, visit ww***om.[点击查看]

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The IT Support Intern’s goal is to provide customer service as the first point of contact for Websense, Inc. employees seeking technical assistance.

Responsibilities:
Provide troubleshooting and configuration support for client desktop and networking environment
Interact via telephone, e-mail and one on one with customers to perform diagnostics and resolve technical problems
Document procedures, corrective actions, and update knowledge base system
Keep peers and management informed of trends, significant problems, and unexpected delays
Keep customers informed of global problems, scheduled downtime, and open tickets
Stay up-to-date with both technical and interpersonal training to ensure sharp knowledge and skill set
Log, track, resolve, dispatch, and reroute calls via a customer management system
Provide efficient tracking of IT Inventory

Skills and Abilities:
Troubleshoot MS Office, Windows XP, TCP/IP, Internet utilities, and various other software applications
Troubleshoot desktop PCs, laptops, cell phones and various other hardware devices
Professionally interact with customers at all levels in the organization, via phone, e-mail and in person
Perform as a member of a team in a customer-driven, fast-paced environment
Provide support to local users and users across APAC and the world
Strong customer service and conflict resolution skills
Remain detail-oriented and multi-task in a fast-paced environment
Strong written and verbal communication skills in English

Education and Experience:
Obtaining or have obtained a degree in Information Systems, Computer Science, or related experience
Understanding of LAN/WAN technologies and protocols
MCSE certification and/or other technical industry certifications desirable

Contact:
We encourage all interested candidates to apply for this position. Please send your resume to: bjhr@
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36 修改:·baiyue 于 Apr 10 11:00:09 2008 修改本文·[FROM: 211.101.23.*]
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