- 工作地点：北京
- 职位：Engineering Analyst
- 信息来源：前程无忧
说明：
此信息由前程无忧审核并发布（查看原发布网址），应届生求职网转载该信息只是出于传递更多就业招聘信息，促进大学生就业的目的。如您对此转载信息有疑义，请与原信息发布者前程无忧核实，并请同时联系本站处理该转载信息。
Job Description
Provide frontline support in a global helpdesk environment that receives 35K+ cases per month to intern al Cisco clients. Responsibilities include, but are not limited to:
– Determining problem and resolution to issues on IS-standard PC units, Unix and associated hw/sw,
– Providing password administration on NT server domains and Unix environments,
– Resolving remote access issues, printing issues, and network connectivity issues
– Providing frontline application support to designated Cisco IT applications.
– Answer questions regarding following desktop applications: Windows 2000/XP/Vista MS Office suite (Excel, Word and PowerPoint), Mozilla Firefox, Eudora, and Meeting Maker.
Required Skills
Requires a BS degree in Business, MIS, Computer Science, etc.
Knowledge of Sun Solaris (SPARC) OS and Red Hat Linux
Level2 support in Linux and Solaris
Kickstart, Jumpstart, network configuration & troubleshooting
Knowledge of YP, NIS+, Autofs, NFS,Sudo, Netgroups, DNS, user and group management, RCS,CVS.
Knowledge of NetApp filers , Vi Editor,Evolution in Linux.
VI
Must be a self starter
Must speak and write English fluently
Must work effectively in a team environment
Must have very good verbal and written communication skills
Must have good organizational skills
Must have excellent customer service and telephone skills
Must be able to multi-task and follow-through on outstanding issues
Must be able to work in a fast-paced environment; able to adapt to sudden change
Must be able to quickly identify and resolve complex problems under time constraints
Must be flexible in work hours; some weekend or evening work may be required.
Must be able to work under minimal supervision
Preferred Skills
Working knowledge of Windows environment, Microsoft Office suite
Understanding of production systems administration
Understanding of a server-based operating system and tools
Shell scripting
NIS +
NFS
Automounter
Working knowledge of electronic email communications systems
Fundamentals of networking and remote access
Helpdesk experience is a definite plus
公司简要介绍：
About I.T. UNITED:
I.T. UNITED (Information Technology United Corporation, ww***com[点击查看]) is a trusted brand name and major China-based provider of software development and outsourcing services. Established in 1998 with global headquarters in Beijing, I.T. UNITED has an international management team and is firmly committed to the highest quality standards (CMMI). The company serves as a technology supplier to global and regional IT companies, and as a solutions provider to corporate and government clients. Key services include: application development and maintenance, business process support services, systems infrastructure, and interactive marketing. I.T. UNITED consistently delivers high-performance results at the most competitive rates, globally. The company employs local talent in its development centers (Beijing, Shanghai, Xi’an), and operates a growing network of offices in North America, Japan and Europe. I.T. UNITED is an internationally recognized Top 100 offshore player and a “Class A” IT company in China.
About Softtek:
Founded in 1982, Softtek is a global provider of IT and business process solutions with close to 6,000 associates across 30
offices in North America, Latin America, Europe and Asia. With eight Global Delivery Centers in Mexico, Brazil, Spain and China,
Softtek provides in-depth, high-quality and cost-effective solutions to top-tier corporations in over 20 countries through on-site,
on-shore and its trademarked Near Shore. service delivery models. Creator and leader of the Near Shore. Industry, Softtek is
the largest private IT service provider in Latin America. For more information, visit ww***om.[点击查看]
关于爱特优科:
爱特优科 - I.T. UNITED（爱特优科信息技术有限公司，ww***com[点击查看]）是一家以中国为基地的软件开发和外包服务的供应商。公司成立于1998年，全球总部设在北京。爱特优科拥有一支集创新和高技术的国际化的管理团队，服务于世界500强客户并坚定地致力于执行行业最高质量标准CMMI（能力成熟度集成模型）。公司不仅是面向全球及区域性信息技术公司的技术供应商，同时还是面向公司及政府客户的方案解决提供商。其核心业务包括：应用软件开发和维护、业务流程支持外包服务、系统架构管理以及互动推广。爱特优科持续以全球最具竞争力的价格提供最优质的服务。公司在其开发中心（北京、上海和西安）聘请本地专家，并在北美、日本及欧洲拥有日益庞大的销售服务网络。
关于Softtek：
Softtek 是一家信息技术和业务流程解决方案供应商。公司成立于1982 年，在北美洲、拉丁美洲、欧洲和亚洲拥有
三十处办公室、近六千名员工。公司在墨西哥、巴西、西班牙和中国共设有八大全球开发中心，以现场、在岸和其
注册的近岸（Near Shore.）服务模式为20 多个国家的顶级企业提供深入、优质和高性价比的解决方案。Softtek
是近岸服务产业的创造者和领导者，是拉美地区最大的信息服务供应商。如需更多信息，请访问: ww***com[点击查看]
I.T. UNITED (Information Technology United Corporation, ww***com[点击查看]) is a trusted brand name and major China-based provider of software development and outsourcing services. Established in 1998 with global headquarters in Beijing, I.T. UNITED has an international management team and is firmly committed to the highest quality standards (CMMI). The company serves as a technology supplier to global and regional IT companies, and as a solutions provider to corporate and government clients. Key services include: application development and maintenance, business process support services, systems infrastructure, and interactive marketing. I.T. UNITED consistently delivers high-performance results at the most competitive rates, globally. The company employs local talent in its development centers (Beijing, Shanghai, Xi’an), and operates a growing network of offices in North America, Japan and Europe. I.T. UNITED is an internationally recognized Top 100 offshore player and a “Class A” IT company in China.
About Softtek:
Founded in 1982, Softtek is a global provider of IT and business process solutions with close to 6,000 associates across 30
offices in North America, Latin America, Europe and Asia. With eight Global Delivery Centers in Mexico, Brazil, Spain and China,
Softtek provides in-depth, high-quality and cost-effective solutions to top-tier corporations in over 20 countries through on-site,
on-shore and its trademarked Near Shore. service delivery models. Creator and leader of the Near Shore. Industry, Softtek is
the largest private IT service provider in Latin America. For more information, visit ww***om.[点击查看]
关于爱特优科:
爱特优科 - I.T. UNITED（爱特优科信息技术有限公司，ww***com[点击查看]）是一家以中国为基地的软件开发和外包服务的供应商。公司成立于1998年，全球总部设在北京。爱特优科拥有一支集创新和高技术的国际化的管理团队，服务于世界500强客户并坚定地致力于执行行业最高质量标准CMMI（能力成熟度集成模型）。公司不仅是面向全球及区域性信息技术公司的技术供应商，同时还是面向公司及政府客户的方案解决提供商。其核心业务包括：应用软件开发和维护、业务流程支持外包服务、系统架构管理以及互动推广。爱特优科持续以全球最具竞争力的价格提供最优质的服务。公司在其开发中心（北京、上海和西安）聘请本地专家，并在北美、日本及欧洲拥有日益庞大的销售服务网络。
关于Softtek：
Softtek 是一家信息技术和业务流程解决方案供应商。公司成立于1982 年，在北美洲、拉丁美洲、欧洲和亚洲拥有
三十处办公室、近六千名员工。公司在墨西哥、巴西、西班牙和中国共设有八大全球开发中心，以现场、在岸和其
注册的近岸（Near Shore.）服务模式为20 多个国家的顶级企业提供深入、优质和高性价比的解决方案。Softtek
是近岸服务产业的创造者和领导者，是拉美地区最大的信息服务供应商。如需更多信息，请访问: ww***com[点击查看]
。download.yingjiesheng.com。
每个人都有自己的剧场，他集经理、演员、提词、编剧、换景、包厢侍者、看门人诸职于一身，此外还是观众。 [朱利叶斯?海尔]
