招聘埃森哲招实习生

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发信人: Bill0827 (北辰), 信区: Job
标题: 埃森哲招实习生
发信站: 一网深情 (Sat Jun 28 10:56:06 2008) , 站内信件

职位名称：IT support engineer （IT 技术支持工程师）
Responsibilities

1. IT daily operation support

a. Accept/receive ticket assignment from service desk or the others channels
b. Keeping timely communication and providing efficient support to customers
c. Vendor services tracking and administer
d. Ensure tickets be closed properly and timely

2. Incident management

a. Provide Tier1 support and case analysis for incidents
b. Coordination with RFC - Request For Change
c. Escalation management
d. Incident PRI identification

3. Problem management

a. Coordination with other domain controllers to provide workarounds solution
b. Coordination with other domain controllers for PIR – post implementation rev

iew

4. As the Network team backup for Network lead

JOB REQUIREMENTS

1. Computer/Network/System knowledge
2. Security knowledge
3. Service desk knowledge
Email: bpo.recruiting.cd@
HR电话咨询：85336004

(由于是帮朋友发的，请勿站内联系)
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