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Role (Purpose of the job)
-Act as the member of IT Helpdesk team in case of any information technology problems.
-Helpdesk service, provide first level support for hardware and software problems.
Key Responsibility
-Assist computer users over the telephone. Receive, diagnose, and solve software and hardware problems by giving step-by-step instructions. In complicated cases, will suggest users bring the computer in or be on site to resolve the problem.
-Help end users in case of problems with Windows XP or Office XP and other applications.
-Take record of the problem, include record problem, escalate specific problem to the appropriate expert team. Trace and follow all the problem had been resolved.
Main competence requirements
-Broad knowledge of various IT software & hardware – especially on client PC
-Good Chinese and English oral and written communication skills
-Excellent Japanese or Korea oral and written communication skills – This is a must.
-Excellent Malay or Thai oral and written communication skills – This is a preference.
-Excellent interpersonal (team oriented) communication skills. Warm heard, willing to help others to resolve any IT related problems.
-High degree of initiative, flexibility, mobility, personal motivation and independence
-Outstanding analytical skills. Organized approach to work. Maintain quality consciousness
-Microsoft XP MCP is preferred