Freudenberg IT招聘Helpdesk Engineer

Freudenberg IT招聘Helpdesk Engineer
The Freudenberg Group is a global, value-orientated, medium-sized family business based in Weinheim, Germany. The Freudenberg Group offers its national and international customers technically sophisticated products and services that require a high level of consulting. For our predominately medium-sized customers, we are a leading international IT full-service provider with German origins. Through many years of experience in the international medium-sized business arena, we have developed a deep understanding of business processes and offer our customers reliable quality and enduring economic efficiency. Thanks to over 10 years of partnership experience with SAP, our Adicom？ Software Suite and international operation of IT applications, we provide our customers with future-proof solutions.

The Freudenberg IT belongs to the internationally active Freudenberg Group. The experts at FIT have been optimizing processes for 30 years using the time-proven technology in the SAP and non-SAP environment, our experience in the automotive, trade, and industrial sectors enables us to offer our clients expertise in linking existing organizations with new technologies while also taking the human factor into account.

Our core competence is:
- SAP consulting
- SAP hosting
- IT Infrastructure service
- Manufactuering Execution System

Additional information can be found at ww***.cn[点击查看]

PRIMARY RESPONSIBILITIES

Answer customer questions in person and via phone on those supported applications
Troubleshoot computer problems
Remote server and AD maintenance
Software deployment, such as AutoCAD, etc.
1st level technical support , such as Remote client and desktop support
Dispatch and follow up onsite service
Network support
Asset management
Documentation for future reference
Work with standard tools and follow standard operating procedure
Determine source of computer problems (hardware, software, user access, etc.)
Advise customer on appropriate action
Other duties as assigned

KNOWLEDGE AND SKILL REQUIREMENTS

- Customer service experience, good communication skills;

- Excellent interpersonal, verbal and written communication skills in Mandarin. And English will be highly welcome.

- Experience in PC installation and maintenance is a pre-requisite and a basic knowledge of networking technologies;

-Positive, professional manner and appearance are required;

-Bachelor's degree, we also give chances to fresh graduated students;

-Strong Responsibility

- Patient and tolerant

持续招helpdesk
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