- 工作地点：上海
- 职位：ebay中国招聘Fraud Prevention Agent
- 信息来源：上海海事大学BBS
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ebay中国招聘Fraud Prevention Agent
| Following is part of jobs in Shanghai, If you are interested can contact me！ Email: llsh2005@ .请注明海事BBS 该职位要求应聘者已毕业且英语口语流利，专业及工作年限不做要求，工作地点在上海张 江科技园区。 eBay 中国 eBay (NASDAQ:EBAY; ww***com[点击查看]是全球最大的交易网站之一。经过十年的发展 ，eBay 成长为历史上发展最快的公司之一。目前eBay在全球33个国家和地区设有分支机构 ，拥有超过2.12亿注册用户，被誉为全球互联网上最受欢迎的购物网站。 2003年开始，eBay向中国大规模投资。到目前为止，eBay在中国已经设立6家全资子公司， 中国员工总数接近1000人: 亿贝易趣(eBay Eachnet) 亿贝中国软件研发中心(CDC) 亿贝中国技术营运中心(COC) 贝宝(Paypal China) 亿贝中国客户服务中心(CSC) 客齐集(Kijiji) 贝宝(Paypal China) PayPal是eBay旗下的一家公司。PayPal服务建立在现有的银行账户和信用卡的金融基础设 施之上，致力于让个人或企业通过电子邮件，即可安全、轻松的在线支付和接收款项。Pa yPal 公司为中国市场度身定做的网络支付服务-PayPal 贝宝，就是利用 PayPal 公司在 电子商务支付领域先进的技术、风险管理与控制以及客户服务等方面的能力，通过开发适 合中国电子商务市场与环境的产品，为电子商务的交易平台和交易者提供安全、便捷和快 速的交易支付支持。在中国,用户已能够通过PayPal 贝宝使用15家银行的超过20种银行卡 进行网上支付。同时，贝宝还为合作商户的用户提供优质的解决方案，以及多种商家工具 ，并为安全、便捷的网上支付提供安全提示、投诉受理及纠纷调解等多种辅助服务。 贝宝(Paypal China)招聘职位： JOB TITLE:Fraud Prevention Agent I.GENERAL SUMMARY Fraud Prevention Agents are required to work through a number of pre-determine d fraud queues, kana email queues, and service requests to identify potentiall y fraudulent accounts and take all appropriate actions. Agents will complete their investigation using multiple resources including customer contact, conta cting banks and credit card issuers, reviewing PayPal activity, eBay rating, p hone matches, IP Search, and various websites, etc. Agents may be required to contact account holders - both senders and recipients - in order to verify th e authenticity of transactions and/or activity. Finally, a variety of documen tation may be reviewed including credit card statements, bank account statemen ts and customer response, etc, in order to determine the legitimacy of the acc ount and account holder. II.SPECIFIC DUTIES A.Contacting account holders in an effort to verify activity and mitigate loss B.Responsible for working fraud queues, service requests and other item proces sing related to Spoof, Credit Card, ACH, IP Matches and other Fraud indicator queues on a daily basis. C.Effectively identify problems and issues by performing relevant research usi ng the appropriate tools. D.Analyze account history and trends to make sure all appropriate restriction/ dismissal decisions are made on each account reviewed. E.Responsible for working assigned fraud and dispute queues, emails and servic e requests, as well as other fraud processing items on a daily basis. F.Analyze account history and trends to take appropriate action on accounts. G.Communicate effectively and concisely with all applicable parties in pursuit of resolution of cases in written form (when required) without spelling or gr ammatical errors and verbally interacting (when required) on a professional, m ature level even in adverse situations. H.Review PayPal accounts and determine the legitimacy of the account and accou nt holder and associated risk. Methods to accomplish this include reviewing d ocumentation including: customer contact, driver's licenses, credit card sta tements, bank account statements, utility bills, transaction history, other fr aud indicators, etc, various websites to confirm information on an account, me ssage and customer history in Kana, and account information in Administrative tools. I.Continually monitor cases and reports to identify trends and notify manageme nt of information gleaned from that activity. J.Provide feedback to management regarding necessary changes and updates; incl uding policies, upgrades, and potential queue changes. K.Perform related duties as assigned. III.Required Performance A.Meet or exceed all published standards measured monthly and YTD B.Maintain acceptable level of job discretion. Performance is evaluated again st the ability to make judgment calls, the ability to make sound decision, a d esire to make decisions, displaying a heightened level of accountability, demo nstrating a sense of responsibility, confidentiality and professionalism. C.Maintain acceptable level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of PayPal, an d communicating with all levels both within the existing team & anyone outside the direct reporting structure. D.Maintain acceptable level of commitment which includes more than just showin g up for work, more than just performing expectations, seeking out additional responsibilities (not OT), volunteering for special projects, demonstrating de dication by working overtime and holidays if necessary to maintain adequate st affing levels, and identifying oneself as a go-to individual, flexibility with change and a passion for the product and company. E.Attend company provided OFAC and BSA training and be in compliance with all regulations. F.Pass certification testing within the first six months of employment and rec ertify annually (minimum certification score is 90%). G.Maintain and promote a positive attitude while meeting productivity goals. H.Continually display initiative to take on additional responsibilities toward professional growth. I.Remain informed concerning current and future Push initiatives by completing and passing all related testing. |
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