Major Responsibilities 主要职责

·         Day to day management of the whole processes will come up during the set up action of the Hangzhou office

为罗尔必驰杭州代表处的日常办公程序进行设立和管理

·         Summarize all incoming information, per Telephone, Email, facsimile, etc. and report to the general representative

通过email，电话和信件等方式，将所有信息收集并摘要给首席代表

·         Scheduling the QC Staffs travels in accordance to the Royalbeach shipping and project schedule

根据罗尔必驰的运输和项目安排，组织质检人员的出差事宜

·         Conduct the Royalbeach Hangzhou office accounting

负责罗尔必驰杭州代表处的会计账务

·         Connection between Royalbeach Germany QM office and Hangzhou office and also responsible for continuous synchronisation and information update between these two offices

作为罗尔必驰德国QM部门和杭州代表处之间的联系人，负责两个办公室之间的信息更新和同步

·         Work overtime if necessary

需要时加班

Team Management and development 团队管理和发展

·         Direct workflow in office by overseeing, prioritising and reviewing workflow and guidance to team members to meet deadlines and maximize efficiency including team rotation & allocation of duties

监督管理团队，及时完成既定目标，最大化工作效率，分配工作及轮岗情况

·         Oversee manpower planning including vacation approval for the centre team

负责人事计划，包括批准主要团队员工的假期

·         Provide guidance, motivation & encourage teamwork of the QC Staff team members by holding team members accountable to goals, objectives and standards and communicating centre and individual performance on a regular basis.

监督，鼓励鼓舞质检团队的团队合作精神，努力完成既定目标，保持团员之间的沟通和交流

·         Prepare, document and coordinate regular team and one to one meetings with the general representative

对团队会议、与首席代表一对一的会议进行准备，记录和协调

·           Implement crisis management procedures, when required in absence of the general representative

制定实行当首席代表不在时的危机管理流程

Administration 行政

·         Ensure a professionally run front office according to Royalbeach Policy

确保办公室在罗尔必驰的准则下专业地运作

·         Ensure administration of Hangzhou office finance and accounting systems and functions as well as centre month end closing including billing processing, debt control and reporting are completed in accordance with procedures.

根据标准操作流程完成每月的账单处理，债务控制的报告

·         Maintain Facility & IT/telecoms management within the Hangzhou Office and RB Germany Headquaters

维护杭州代表处的IT和通信设施

·         Audit month-end telecommunications billing to ensure all revenue is captured.

对月底通信账单进行审查

·         Deal with all correspondence to clients as required

保持和客户的关系

Behavioural Competencies

行为要求

·         Team Management 团队管理

–         Demonstrating ability to manage a team 有管理团队的能力

–         Supporting/encouraging team goals 支持鼓励团队完成目标

·         Teamwork / Collaboration 团队合作

–         Cooperating and demonstrating positive attitude towards others 对他人有正面的态度

–         working effectively and cooperatively with others 有效率地工作 能够配合其他人

–         establishing and maintaining good working relationships 和同事保持良好的工作关系

·         Customer Service Orientation 客户服务

–         meeting and anticipating client needs to insure customer satisfaction 预计并达到客户的需求 确保客户的满意度

–         responding to inquiries in a timely manner 对客户咨询及时解答

–         ability to handle difficult situations 有处理困难形势的能力

·         Quality Focus 重要能力

–         accomplishing tasks by considering all areas involved no matter how small 事无大小考虑周全

–         showing concern for all aspects of the job 对工作任何方面都保持关心

–         setting high performance standards for self and the center 高自我要求

–         monitoring quality and consistency 保持稳定的发挥

·         Continuous Improvement 持续进步

–         originating action to improve existing conditions and processes 为提高现状制定计划

–         using appropriate methods to identify opportunities, implement solutions, and measure impact 使用正确的方法来抓住机遇，提供解决方案和评估

·         Continuous Learning 持续学习

–         actively identifying new areas for learning  具有主动学习精神

–         regularly creating and taking advantage of learning opportunities 懂得主动寻找学习机会

–         using newly gained knowledge and skill on the job and learning through their application 学以致用

·         Problem Solving 解决问题

–         committing to an action after developing alternative courses of action that are based on logical assumptions and factual information and that take into consideration resources and constraints. 对形势做出正确的评估后，坚持完成已制定计划

Personal Attributes

个人能力

·       Acting ethically and with integrity 高尚正直
We are ethical, honest and act with integrity in our dealings with other team members and clients 在面对团队和客户时保持良好的道德，诚实和正直

·       Being results orientated 追求结果
We will do what we will say we will do.  We are committed to delivering results and success. We have the ability to work under pressure and multi task. 言出必行，努力取得成功，能在压力和多重任务下工作

·       Working together as a team 团队合作
We support and care for one another. Support the companies five F’s, Fun, Fast Paced, Flexible, Focused and Fair. 互帮互助，做到快乐，快速，可变通，集中和公平五个公司品质

Technical Knowledge & Position Specific Skills

技术知识和岗位能力

·         Apprenticeship ideally in import – export, testing, Quality control business or Bachelor degree 在进出口，测试，质量控制领域有突出才能，本科学历

·         Approximately 2 years of management experience 拥有约2年管理经验

·         Service, sales and administration skills and experience 拥有服务，销售和行政技能和经验

·         Language: local language native, English business fluent in word and script 语言能力：商务英语读写流利

·         Language: German beginner 语言能力：有一定的德语基础

·         Experienced in budget management, cost control and reporting 拥有成本控制和管理经验

·         Experienced in dealing and discussing with European and Asian business partners 拥有和欧洲亚洲商业伙伴合作的经验

·         Strong working knowledge of Microsoft Windows as well as IT / Telecoms 熟练使用Windows和IT/Telecoms

·         Strong soft and negotiation skills 拥有谈判技巧