Job requirement:
1)Assist to create and maintain customer files, including customer’s basic informa-tion(name, address, telephone, fax…),business licence copy, tax registration copy,
Creation or amend application and Coface approval etc.
2)Prepare dunning and pre-emptive dunning letters, and fax to customers monthly
3)Follow up with customers that the invoices listed in the dunning and pre-emptive dunning letters have been received, no errors and will be paid to our account by due date
4)Record the communication with customers on such follow up (these records will help us determine the credibility of what customers say, use them in court if there is any default, and to determine the causes of overdue). Info to include: date and time of call, who we spoke with (preferably the finance people), what the customer promised.
5)Obtain updated position every day and follow up with customers who failed to pay on time
6)Remind those customers that have promised to pay at least 3 days before the payment date
7)Raise disputes raised by customer during the follow up immediately to the sales team for solution before the due date
8)Report performance of the collection (info include: amount to be collected, number of times customers not meeting the promised date of payment, nature of disputes, reasons of delay in payment).
9)Provide suggestions or changes, where necessary (eg payment cycle of customers, pre-empt holiday payment cycle, etc) based on the follow up with customers
10)Assist with ad hoc requests from credit
11)Any other job requests by FSSC Director
Required key skills:
12)Good communication skills
13)Self starter with strong achievement drive
14)Basic knowledge of accounting is a plus
Allowance :
15)Shuttle bus free lunch daily allowance |
