[上海]SAP（北京）软件系统有限公司上海分公司

SAP公司成立于1972年，总部位于德国沃尔多夫市，是全球最大的企业管理软件及协同商务解决方案供应商、全球第三大独立软件供应商。目前，全球有120多个国家的超过19,300家用户正在运行着60,100多套SAP软件。财富 500强80%以上的企业都正在从SAP的管理方案中获益。SAP在全球50多个国家拥有分支机构，并在多家证券交易所上市，包括法兰克福和纽约证交所。

SAP早在八十年代就同中国的国营企业合作并取得了成功经验。1994年底，SAP在北京建立了代表机构，1995年正式成立SAP中国公司，1996年、1997年陆续设立上海和广州分公司。作为中国ERP市场的绝对领导者，SAP的市场份额已经达到30％，年度业绩以50％以上的速度递增。

SAP在中国还有众多的合作伙伴，包括IBM、HP、Sun、埃森哲、毕博、德勤、凯捷安永、欧雅联盟、汉思、东软、高维信诚、联想汉普、神州数码等。SAP在众多的项目中与这些伙伴密切合作，将先进的管理理念变为现实。

SAP 在美国、法国、日本、印度、以色列和中国设立了全球研究院，每年投入巨资进行产品研发。为了加强在中国的研究院，SAP 招募了大批高学历、高技术的本地研发人员，同时也实现了中国研究院与全球研发团队的融合。2002年，随着中小型业务管理方案的推出，上海的研发人员直接参与该产品的开发。

 

SAP中国研究院也参与其他产品的开发，包括企业战略管理、人力资产管理和教育管理等。除了标准产品外，SAP还有一个专门的业务团队支持客户化开发。该团队是全球客户化开发团队的一部分，主要服务中国和亚太的特殊用户。

SAP(北京)软件系统有限公司上海分公司招聘

Position: Support Consultant - Centre of Expertise

& Support

Team: Active Global Support Team

 

Location: Shanghai, China

 

 

Purpose & Objectives:

SAP Active Global Support protects customer's investment and enables continuous improvement. Established in 2004, Solution Operations Support China is playing an important role within SAP Active Global Support and has since become the fastest growing location globally. With our help, customers can manage the technical quality of their solution landscapes and adapt their existing SAP solutions to the ever changing market conditions and business requirements. With our global delivery model, CoEs from China are helping our top global customers in Asia Pacific, Europe, U.S. and Latin America. During the past years, we have achieved excellent business results and received high customer recognition.

 

 

Expectations and Tasks:

 Support local and international key accounts during implementation of mission critical projects by safeguarding services, e.g., risk assessments, technical and functional business process improvement, empowerment

 Optimize SAP solutions through continuous improvement over product lifecycle

 Deliver first-class services remotely and onsite to our customers globally

 Manage critical customer situations

 Participate in onsite service delivery for customers in Asia Pacific, Europe,

U.S. and Latin America

 Coordinate and schedule service engagements as a Technical Quality Manager

 Maintain onsite and remote service contents

 

 

Education and Qualifications:

 Engineering or IT related major preferred

 Excellent communication skills in both verbal and written English

 Detail-oriented, excellent analytical skills and effective problem solving skills

 Strong and convincing personality for interaction with customers

 A real team player with initiative and 'can do' attitude who learns and adapts quickly in an international environment

 Being able to work under pressure, in critical situations and under tight deadlines

Email：jobs.china@

地址：上海南京西路388号仙乐斯广场31层   邮编：200003