- 工作地点：北京
- 职位：Service Desk Intern-English
- 信息来源：前程无忧
说明：
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Main Responsibilities:
工作职责：
1. Provide service/technical support to customer via phone in the manner of polite and professional way.
2. Handle customer request/incident base on project requirement and support process.
3. Trouble shooting and resolve customer problem at 1st level.
4. Correct and in time escalation base on support flow and tracking the ticket until the case closed.
5. Record and update ticket information in time.
6. Generate report per team leader’s instruction
7. Can take night-shift while the business need.
专业、礼貌地通过电话为客户提供服务或技术支持；
根据项目需要和流程处理客户的要求和突发事件；
初步解决客户的困难与问题；
根据一定的流程，正确并及时地跟进客户的问题直到解决；
及时记录并更新需要解决的事件信息；
根据上级的指示作出报告；
根据工作需要值夜班。
Requirements:
要求：
? Good knowledge of MS OS/Office application, network, basic develop language;
? Good communication skill, can hold passionate and patient attitude to serve customers;
? Strong sense of responsibility for work;
? Be willing to learn and also a quick learner;
? Good team work spirit;
? Related IT Certification is plus (MCSE, CCNA, etc)
? The intern should guarantee a six-month internship at least. And longterm employment contract would be offered.
熟悉计算机操作系统，网络，basic语言；
良好的沟通技巧，热情耐心地提供客户服务；
工作责任感强；
愿意学习，学习能力强；
富有团队精神；
持有相关IT证书优先；
实习期至少6个月。有可能成为公司正式员工。
热烈欢迎有海外留学或工作经验的学生应聘。
简历请务必用英文书写。
公司简要介绍：
德电（中国）信息通信集成系统有限公司 T-Systems P.R. China Ltd.
T-Systems is one of Europe's leading providers of information and communications technology (ICT). Within the Deutsche Telekom Group, T-Systems is responsible for supporting the business customer segment, ranging from medium-sized companies to multinational corporations and public institutions. The company has more than 52,000 employees in over 20 countries worldwide and posted revenues of more than ?10 billion every year.
T-Systems Greater China has offices in Beijing, Shanghai, Hong Kong and Shenzhen with about 200 professionals engaged nationwide. From its headquarters in Beijing, T-Systems Greater China specializes predominantly in the automotive and manufacturing industries. With its twin data centers located in Beijing and Shanghai, a regional help desk and significant systems integration expertise, T-Systems helps companies to optimize their entire business value chain with ICT infrastructure and ICT solutions including Network Management, Desktop Services, Business Consulting, Dealer Services, Enterprise Resource Planning, Product Lifecycle Management and Supply Chain Management. Together with a close network of partners, T-Systems offers high-quality, one-stop services in China: from consulting to planning, implementation, and operation.
The recently opened Shenzhen Branch Office focuses on providing services and support to the mobile and fixed line network divisions for the Deutsche Telekom Group. It is represented by Terminal Management, Procurement, Mobile Technology and Fixed Line Network Technology. Main tasks of this branch are the management of new technologies and the support of critical success factors like LTE, device differentiation and services support such as Mobile Internet and Personal Social Networks by intensifying partnerships with suppliers from APAC-Region.
For more details, please visit: ww***com[点击查看]
T-Systems is one of Europe's leading providers of information and communications technology (ICT). Within the Deutsche Telekom Group, T-Systems is responsible for supporting the business customer segment, ranging from medium-sized companies to multinational corporations and public institutions. The company has more than 52,000 employees in over 20 countries worldwide and posted revenues of more than ?10 billion every year.
T-Systems Greater China has offices in Beijing, Shanghai, Hong Kong and Shenzhen with about 200 professionals engaged nationwide. From its headquarters in Beijing, T-Systems Greater China specializes predominantly in the automotive and manufacturing industries. With its twin data centers located in Beijing and Shanghai, a regional help desk and significant systems integration expertise, T-Systems helps companies to optimize their entire business value chain with ICT infrastructure and ICT solutions including Network Management, Desktop Services, Business Consulting, Dealer Services, Enterprise Resource Planning, Product Lifecycle Management and Supply Chain Management. Together with a close network of partners, T-Systems offers high-quality, one-stop services in China: from consulting to planning, implementation, and operation.
The recently opened Shenzhen Branch Office focuses on providing services and support to the mobile and fixed line network divisions for the Deutsche Telekom Group. It is represented by Terminal Management, Procurement, Mobile Technology and Fixed Line Network Technology. Main tasks of this branch are the management of new technologies and the support of critical success factors like LTE, device differentiation and services support such as Mobile Internet and Personal Social Networks by intensifying partnerships with suppliers from APAC-Region.
For more details, please visit: ww***com[点击查看]
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