北京外企人力资源服务上海有限公司

Support consultant

 

PURPOSE AND OBJECTIVES
SAP Active Global Support makes sure that the core business processes of our customers run efficiently. We currently support more than 28,000 customers with about 100,000 installations worldwide. SAP Active Global Support helps our customers to reduce the total cost of ownership and maximize the return on investment of their SAP solutions.

 

As a Support Consultant(base in Dalian or Shanghai), you will enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services. This includes the root-cause analysis of product and configuration issues and their resolution with the help of advanced tools, knowledge bases and remote connections to customer systems. In addition, you will be delivering packaged expert services to check and optimize system configuration & performance. You will collaborate closely with partners, as well as with various other SAP departments, like Consulting and Sales. You are backed up by nearly 10,000 developers worldwide that take care of creating patches and work together with you in virtual teams to maximize SAP's value for the customer.

 

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES
- Degree in computer science or engineering appreciated
- All candidates must be highly proficient in English (spoken, written and customer management).
- Excellent analytical skills
- Open and professional communication style
- Strong team player who learns and adapts quickly
- Enjoy and derive satisfaction from direct interfacing with customers

 

EXPECTATIONS AND TASKS
SAP's powerful software requires a high level of expertise from our support consultants. Every team member will therefore first receive general training and then undergo a specialization in one or more of the specific SAP
application or technology areas.，
Your long-term functional career path includes the possibility to deliver onsite services focusing on technical quality management. You will also have the chance to take over coding ownership and maintenance responsibility in close
cooperation with SAP's Installed Base Maintenance & Support unit. You will work in a multinational team in close cooperation with experts from all over the world with a focus on supporting customers from Japan, China,
Korea, Australia & New Zealand. Next to technical skills, proficiency in Japanese and English language is key.

 

WORK EXPERIENCE
- Fresh graduates or have less than 2 years of experience in an IT related consulting/support/development job

 

技术顾问
职位目标：
作为一个技术顾问（大连或上海），需通过提供专业的支持服务，使客户有效地实行与运行SAP解决方案。其中包括利用先进的工具、知识库和与客户系统的远程连接，来对产品、构造根本上的原因进行分析。此外，通过成套的专业服务，检查并优化系统构造和性能。你不仅需要和客户紧密合作，同时要和SAP的其他各部门协力，例如咨询和销售部门。全球近10,000个开发者专注于开发补丁并在虚拟团队中与你一起，使SAP提供给客户的价值最大化。
 
工作内容：
接听客户电话，了解客户问题；
帮助客户解决技术问题；
如自己不能解决客户技术问题，与相关部门进行沟通，解决客户问题；
公司会提供相关培训；
领导安排的其他工作。
 
 
职位要求：
计算机科学或工程学位优先，计算机相关专业；
所有候选人必须精通英语（口语，书写以及客户管理）；
优秀的分析能力；
开放式和专业的沟通技巧；
富于团队精神，与较强的适应能力；
能乐于和客户直接沟通；
应届生或在IT行业相关工作经验3年以下。
  
 主要招聘2类技术顾问：
1、英语流利的技术顾问；
2、英语和日语流利的技术顾问；
工作地点：上海  
 

北京外企人力资源上海有限公司
北京外企人力资源上海有限公司（以下简称FESCO上海）隶属于北京外企人力资源服务有限公司，是一家为外商代表机构、三资企业、各类经济组织和其他有需求的企业及个人提供高品质，全方位，专业化人力资源服务的公司。
FESCO上海现服务于近千家公司，数万名员工，依托北京公司的成熟服务系统、先进的规模管理，坚持本土化的人性化人力资源服务理念，形成了专业、高效、诚信、快捷的服务特色。业务范围包括人事代理、人员派遣、外事外包、人力资源管理咨询、招聘培训等。
关于北京外企人力资源服务有限公司
北京外企人力资源服务有限公司（FESCO）是中国首批为国外公司、外商驻京代表机构、外商金融机构及经济组织提供多元化人力资源解决方案的大型国有公司。服务于来自上百个国家和地区的近七千余家客户以及十七万多名在这些机构中从事不同工作的中外雇员。
作为中国人力资源服务行业的领跑者，FESCO拥有着悠久的人力资源专业化服务历史、丰富的市场经验以及完备的服务资质，更拥有着包含几乎所有世界五百强企业在内的，横跨汽车、电子、通讯、石化、消费品等众多行业的庞大客户群。
FESCO人力资源服务体系贯穿人才招聘、人事行政外包、员工福利外包、财务外包、人力资源咨询、外籍人员服务等多重领域。FESCO以北京、上海为中心，辐射全国除港澳台以外所有省、市、自治区的庞大人力资源服务网络，使客户尽享一地签约，全国服务的最大便捷。无论您身处何方，都能够感受到FESCO为国内外不同特点的企业所提供的量身定制的专业化人力资源服务网络，使客户尽享一地签约，全国服务便捷。无论您身处何方，都能够感受到FESCO为国内外不同特点的企业所提供的量身定制的专业化人力资源服务。
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