[上海]瓦特隆电子科技有限公司

  Watlow, the US leading manufacturer of heaters, sensors and controls for over 80 years, continues to experience growth in the industries we serve. We operate 10 manufacturing facilities and over 40 technical support centers in Europe, Asia and North America. We have over 2,000 employees worldwide and hundreds of factory-trained sales engineers and distributors located throughout the world.
   Our global presence, innovation and family environment help to make Watlow a dynamic place to work, giving you the advantage of a large company, with the agility of a small company, where your voice is heard.
Watlow people are some of the best in the world. Our people make Watlow a great company and an exciting place to work. We look for people driven by a desire to contribute, be challenged and grow. Come and Join Watlow China now!
  瓦特隆 (WATLOW)是拥有八十年历史的美国专业制造厂商，其产品居於热处理及控制设备工业的领先地位。在欧洲，亚洲和北美洲拥有10个制造厂，40个技术服务中心，及2, 000 余名员工。并拥有数百名经过制造厂专业训练的销售工程师和分销商分布在世界各地。 
  瓦特隆是一个全球性、注重创新、员工凝聚力强的公司。在这里工作，您可感受到为大公司工作的优势，您对公司的回馈及心声也可迅速传达至各个管理阶层。

Duties & Responsibilities:
1. Provide ownership of Customer Service Operations including Order Entry, Account Management, Customer Service and Sales Support.
2. Understand cross functionally and interfaces within Watlow (eg. Jiading plant, Watlow Customer service team, Watlow facilities). Ensure Customer Service processes are built with cross functional teams.
3. Define, Develop and Support Import & Export Matters in China. Define, Develop, Support, Improve, and Standardize all processes related to customer service.
4. Manage customer complaint process.
5. Develop and Manage Customer Service metrics (eg OTP, OTR, etc)
6. Assist in sales management report generation.
7. Perform other duties as assigned.
8. Need to work 6 hours in the daytime and 2 hours in the evening (office or home).

Knowledge, Skills, & Abilities:
• Proficient in both oral and written English.  This is very important given the strong interaction with US and Singapore facilities. There is a lot of direct communication with local staffs in US and Singapore.
• Bachelor’s degree in Foreign Trade English, Business English, Technical, or Marketing equivalent.

• At least 2-3 years demonstrated experience in Customer Service.
• Demonstrated project management skill and the ability to handle multiple projects simultaneously.
• Exceptional analytical and problem solving skills.
• Knowledgeable of organizational planning, budgeting, sales forecasting, marketing, LEAN and COI.
• Good planning and organizational skills. 
• Demonstrated ability to effectively interact and communicate with all organization levels.
• Import/Export experience and familiar with Incoterms . 
• Demonstrated ability to work in a team-based environment.