- 工作地点：深圳
- 职位：[深圳]IBM招客服实习生
- 信息来源：深圳大学bbs
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IBM招客服实习生
发信站: 荔园晨风BBS站 (Fri Sep 11 14:45:41 2009), 站内
Internship---Customer Service Representative (Cantonese)+CET 6
Work location: SZ
Vacancy: 5
Attendance: at least one day attendance per week
Job Responsibilities
Provide helpdesk support to end users:
-Handle telephone calls, e-mail and fax
-Verify and log every call by following predefined policy and procedure
-Diagnosing problems and determining the severity
-Referring problems to support groups
-Updating the user on the call status, and confirming with the user that problem is fixed
-Ad hoc project and administration support
Job Requirements (skills/experiences)
-Excellent command of Cantonese
-Upstanding English Skill (CET6+), Good command of oral and written English. Excellent English Skill is preferred
-Excellent communication, telephone manner, technical skill and interpersonal skills
-Self initiative, pro-active, hard working, good attitude and team player
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
-On-shift duty is required
-Can accept flexible working hours
Qualifications (Education/Major/Certificates)
-Bachelor degree, major in any discipline (Computer related preferred)
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