[宁波]宁波诺丁汉大学

Qualifications: Diploma in Library or Information Science, Computer Science or IT; Good IT skills, confident with Microsoft Office applications, email and the web; Positive approach to customer care; Excellent communication skills at all levels; Effective time management and organisational skills; Ability to work well under pressure; Ability to work on own initiative and as part of a team; Library catalogue systems; General enquiry work; Commitment to customer service; Flexible approach to working; Ability to work accurately and pay attention to detail; Ability to gain new skills quickly; Excellent level of English communication skills, particularly oral.

Salary: 50,000-60,000 RMB per annum
Main Duties and Responsibilities:

• To provide an enquiry service for a wide range of students and staff wanting to use Information Services. To have a good knowledge and understanding of IS frontline services and be able to answer a broad range of basic enquiries, library, IT and AV, by phone, email and face to face. To offer help and advice in a friendly and efficient way. To respond to customer complaints in an appropriate manner, and referring to others when necessary.
• To actively provide advice and support for customers wanting to use library, IT and AV resources and services. To advise and support the use of print and electronic resources as well as a broad range of associated equipment. To maintain printed and web-based guides to library services.
• To use the library management system (Aleph500) for a wide range of basic tasks as well as having expertise in more specialised areas. To deal with reading lists and book requests from academic divisions to ensure that books and other materials required for learning, teaching and research are made available in the library in a timely and efficient manner.
• To understand how IS interacts with other University stakeholders e.g. Academic Administration, LAC, Estates & Facilities. To know who the key contacts are across IS and the University, and know when and how to refer to them.
• To ensure that library customers adhere to the regulations about behaviour in order to maintain an acceptable standard and a suitable learning environment in the library.
• To actively demonstrate a commitment to excellent and continually improving customer service.
• Any other duties appropriate to the role and level, as directed by the Head of Information Services (UNNC)

This job description may be subject to revision following discussion with the person appointed and forms part of the contract of employment.

Closing Date: 15 November 2009

All applicants should fill out a standard UNNC application form and send with a cover letter and CV to:
staffapplications@

UNNC Application form could be downloaded at ww***.cn[点击查看] Form.DOC

Contact Phone: 86 574 8818 0356