- 工作地点：深圳
- 职位：客户服务工程师Customer Service Engineers
- 信息来源：前程无忧
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工作职责：
1.通过电话、邮件等方式为客户提供优质的客户服务
2.快速地响应客户反馈的网络问题
3.解决用户简单网络故障
4.数据中心、核心网络、客户网络的日常监控
5.参与7x24小时轮班
岗位要求：
1.良好的英语说写能力，普通话流利；良好的客户服务素质，沟通和人际关系技巧
2.一年以上客户服务工作经验
3.良好的互联网，广域网和局域网知识
4.有客户服务、技术支持工作经验者优先
5.有在大型跨国公司工作经验者优先
应届毕业生同样会被考虑，如果你有丰富的工作经验和技能，可以申请高级客户服务工程师职位。
我们将提供有吸引力的薪酬，宽厚的福利和良好的工作前景，请将您详细的简历包括工资的期望和工作能力发送到：hr@
Responsibilities
1.Provide quality customer service to all of our customers through all our channels (Phone, Mail)
2.Respond quickly and professionally to network issues reported by users
3.Troubleshooting for simple network quality issue
4.The daily monitoring of customer data center, core network and customer network
5.Hotline support to 7x24 Call Centre, shifty duty is required.
Requirements
1.Good command of written and spoken English or Chinese; Good customer service, communication and interpersonal skills
2.Experience in customer services is preferred but not necessary
3.Basic knowledge in Internet, WAN and LAN
4.Experience on end-users support services is preferable
5.Experience with working in large multinational companies is preferable
Fresh graduate will also be considered. If your experience and skills than the above requirements can apply for the Senior Customer Service Engineers jobs.
We offer attractive salary, generous fringe benefits and good prospects to the right candidate. Please apply with full resume including salary expectation and availability to hr@
公司简要介绍：
Pacnet is Asia’s largest independent telecommunications service provider bringing together innovation, technology and knowledge to define a new paradigm in Asian connectivity.
Formed from the operational merger of two regional telecommunications service providers, Asia Netcom and Pacific Internet, we have the Asian heritage which enables us to understand the diverse business communication requirements unique to the region.
Key to enabling our leading-edge communication services is our ownership of EAC-C2C, Asia's longest submarine cable infrastructure at 36,800 km, with a design capacity of 10.24 Tbps.
Pacnet offers a comprehensive portfolio of industry leading IP-based solutions to tens of thousands of satisfied customers including carriers, over 40 per cent of Fortune 500 enterprises and small/medium businesses.
Pacnet is headquartered in Hong Kong and Singapore, with offices in all key markets in Asia and North America.
In China, Pacnet Business Solutions (China) offers advanced telecommunications solutions tailored for large enterprises and carriers.
Corporate mission: To be the top of mind in IP-based solutions market in Mainland China.
Corporate principle: Say-Do, Customer Care, Innovative.
For more information, please visit: ww***.cn[点击查看]
亚太环通(PACNET)是亚洲最大的独立电信服务供应商之一, 由亚洲网通和太平洋宽频两家区域电信服务供应商合并而成，独立拥有亚洲最大的EAC-C2C海底光缆设施，全长36,800公里，设计容量为10.24Tbps。
我们的客户数以万计，包括主要运营商、40%以上的财富500强企业和中小企业，对我们的先进IP、数据、话音和托管解决方案等服务都非常满意。
公司总部设在亚洲中心城市中国香港和新加坡，在亚洲和北美所有主要市场设有办事处。
作为亚太环通子公司，太平洋电信（Pacnet Business Solutions (China)）在中国大陆地区为大型企业和运营商提供先进的电讯解决方案。
太平洋电信的企业愿景：成为中国大陆地区的客户首选伙伴。我们的企业理念：言出必行、客户关怀、不断创新。
如需了解更多信息，请访问公司网站ww***.cn[点击查看]
Formed from the operational merger of two regional telecommunications service providers, Asia Netcom and Pacific Internet, we have the Asian heritage which enables us to understand the diverse business communication requirements unique to the region.
Key to enabling our leading-edge communication services is our ownership of EAC-C2C, Asia's longest submarine cable infrastructure at 36,800 km, with a design capacity of 10.24 Tbps.
Pacnet offers a comprehensive portfolio of industry leading IP-based solutions to tens of thousands of satisfied customers including carriers, over 40 per cent of Fortune 500 enterprises and small/medium businesses.
Pacnet is headquartered in Hong Kong and Singapore, with offices in all key markets in Asia and North America.
In China, Pacnet Business Solutions (China) offers advanced telecommunications solutions tailored for large enterprises and carriers.
Corporate mission: To be the top of mind in IP-based solutions market in Mainland China.
Corporate principle: Say-Do, Customer Care, Innovative.
For more information, please visit: ww***.cn[点击查看]
亚太环通(PACNET)是亚洲最大的独立电信服务供应商之一, 由亚洲网通和太平洋宽频两家区域电信服务供应商合并而成，独立拥有亚洲最大的EAC-C2C海底光缆设施，全长36,800公里，设计容量为10.24Tbps。
我们的客户数以万计，包括主要运营商、40%以上的财富500强企业和中小企业，对我们的先进IP、数据、话音和托管解决方案等服务都非常满意。
公司总部设在亚洲中心城市中国香港和新加坡，在亚洲和北美所有主要市场设有办事处。
作为亚太环通子公司，太平洋电信（Pacnet Business Solutions (China)）在中国大陆地区为大型企业和运营商提供先进的电讯解决方案。
太平洋电信的企业愿景：成为中国大陆地区的客户首选伙伴。我们的企业理念：言出必行、客户关怀、不断创新。
如需了解更多信息，请访问公司网站ww***.cn[点击查看]
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世界上最广阔的是海洋，比海洋更广阔的是天空，比天空更广阔的是人的心灵。 [雨果]
