[北京]Lenovo招聘启事-HR Service Centre Agent

Lenovo招聘启事-HR Service Centre Agent (Beijing)(正式岗位，非实习，面向应届生)
发信站: 天地人大BBS站 (Thu Dec 31 16:47:54 2009), 站内

Overview of Role
This position is responsible for providing basic generalist Human Resources support across the required geographical area.   The role will be one of many, supporting Lenovo employees in line with contractual, legislative and business requirements.  Duties include (but are not limited to):  query handling (via e-mail and telephone) with employees, managing queries between the Service Centre and 3rd parties e.g. payroll & expenses.

The role supports the Lead Service Centre Agent as well as the Service Centre Manager in ownership of the query management ensuring adherence to all of the service level agreements.

The role requires interaction with the Lenovo employees regarding service delivery and the provision of support to colleagues where appropriate.

Deliverables
    Ownership of query management/handling taking into account responsibilities as detailed in the Statement of Services between the different providers e.g. Payroll, HRMS and Expenses.
    Manage services in accordance with the agreed Standard Operating Procedures.
    Manage agreed outputs, correspondence in an efficient and effective manner abiding to all specified time constraints.

Main Responsibilities & Tasks
    Handle tickets through the IVR and email solution linked to the Case Management tool
    Respond to telephone and written queries from the Lenovo business partners and/or employees either written or directly over the telephone - using the central case management tool
    Respond to all written queries from statutory bodies or 3rd parties, where appropriate liaise with Payroll for required detail
    Escalate tickets to Lead SCA where appropriate to obtain resolution of employee query
    Take responsibility for adherence to audit controls
    Produce regular and on-demand internal reports
    Ensure adherence to SLA's
    Provide feedback to the Lead SCA on changes required to documentation for Standard Service Centre Work Instructions
    Perform backup role for colleagues during absences

Skills & Experience Required
    Minimum of 12 months telephony experience with handling queries
    Basic HR generalist experience essential
    Use of Case Management tools essential
    Knowledge of Microsoft - Excel, Word and PowerPoint
    Knowledge of Lotus notes email
Requirements:
Campus students who be graduated in next July with bachelor or above degree;
Excellent command of both written and oral English;
Strong motivation to have a career developments in HR field;
Good communication skill, customer-oriented;
Proactive, positive and persistent, capable of working under high pressure;
Be acceptable of night shift.

有意者请投递简历至lenovoresume1@