- 工作地点：深圳
- 职位：客服实习生－粤语Internship---Customer Service Representative (Cantonese)
- 信息来源：前程无忧
说明：
Work location: SZ 此信息由前程无忧审核并发布（查看原发布网址），应届生求职网转载该信息只是出于传递更多就业招聘信息，促进大学生就业的目的。如您对此转载信息有疑义，请与原信息发布者前程无忧核实，并请同时联系本站处理该转载信息。
Attendance: at least one day attendance per week
Job Responsibilities
Provide helpdesk support to end users:
-Handle telephone calls, e-mail and fax
-Verify and log every call by following predefined policy and procedure
-Diagnosing problems and determining the severity
-Referring problems to support groups
-Updating the user on the call status, and confirming with the user that problem is fixed
-Ad hoc project and administration support
Job Requirements (skills/experiences)
-Excellent command of Cantonese
-Upstanding English Skill (CET6 ), Good command of oral and written English. Excellent English Skill is preferred
-Excellent communication, telephone manner, technical skill and interpersonal skills
-Self initiative, pro-active, hard working, good attitude and team player
-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours
-On-shift duty is required
-Can accept flexible working hours
Qualifications (Education/Major/Certificates)
-Bachelor degree, major in any discipline (Computer related preferred)
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