- 工作地点：上海
- 职位：打印机技术支持工程师
- 信息来源：前程无忧
说明：
职位描述: 此信息由前程无忧审核并发布（查看原发布网址），应届生求职网转载该信息只是出于传递更多就业招聘信息，促进大学生就业的目的。如您对此转载信息有疑义，请与原信息发布者前程无忧核实，并请同时联系本站处理该转载信息。
-为某知名厂商的最终客户，经销商，合做伙伴提供打印机相关产品的专业全面的技术支持;
-通过电话和网络在最短的时间内解决客户软件/硬件的技术问题，派单并做好详细记录;
-处理客户的电话投诉
-收集客户Email地址并负责Email技术支持
-定期创建用于Web支持的技术类文档并上传到客户系统中
-定期总结相关产品问题和技术问题的报告
职位要求：
-大专以上学历，计算机相关专业(技术条件优秀都可降低要求);
-精通计算机硬件维护，能对计算机故障做出快速反应，尤其是办公类设备（打印机，复印机，传真等）;
-善于与客户电话沟通，进行远程技术支持。善于分析问题，具有严密的思维;
-有良好的客户服务意识，以客户为尊；
-具有良好的团队合作精神;
-具有良好的接受和学习能力;
-欢迎应届生应聘，有客户服务经验者优先;
公司简要介绍：
SYKES Enterprises, Incorporated(Nasdaq: SYKE) is a global leader in providing outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of sophisticated customer contact management solutions to Fortune 1000 companies and medium sized businesses around the world primarily in the communications, technology/consumer, financial services, healthcare and transportation and leisure industries. Our complete service offering helps our clients acquire, serve, retain and grow relationships with their customers. We have developed an extensive global reach with state-of-the-art customer contact management centers throughout the United States, Canada, Europe, Latin America, Asia and Africa.
Entering the China market at the industry's very early development stage, SYKES was and is the first and only foreign-owned customer contact center in mainland China and has been setting new horizons for customer contact management in China ever since. Whilst most of the outsourcers and in-house customer contact centres are struggling with quality services and profitability in China, SYKES China is enjoying steady growth and business expansion, managing about 1200 seats in Shanghai and Guangzhou together till now. Offering 9 languages support, including Mandarin, Cantonese, Taiwanese, English, Japanese, Korean, Thai, Bahasa and Indian, SYKES enables US and Pan European businesses to expand their product and services throughout Asia Pacific with the empathy and expertise needed to function in the local language and culture, and offer regional business a novelty choice of customer care outsourcing.
SYKES does the job every day around the world. As of April 2008, our operations encompass:
30 years of experience
50 global centers
32,000 employees
19 countries
30 languages
Publicly Held (NASDAQ “SYKE”)
2008 Revenues: $819.2 million
2008 Earnings: $60.6 million ($1.48 per share)
2008 Cash Flow from Operating Activities: $80.8 million and Debt Free
Our mission
Our mission is to make our clients more efficient and more profitable while improving loyalty to their company brands.
Our vision
SYKES will be the Global Standard for delivering value-based customer contact management solutions tailored to the unique needs of our clients.
China Awards
2008 The Best China Outsourcing Top50
2007 The Most Competitive No.1 Brand of China Call Center Outsourcing
2007 Software Enterprise
2004-2007 China Best Call Center Outsourcer in Technical Support
2005 China Best Outsourcing Customer Service Provider
2004-2005 Superbrands – China
2002-2003 In Appreciation of Excellent Economic and Export Performance
Entering the China market at the industry's very early development stage, SYKES was and is the first and only foreign-owned customer contact center in mainland China and has been setting new horizons for customer contact management in China ever since. Whilst most of the outsourcers and in-house customer contact centres are struggling with quality services and profitability in China, SYKES China is enjoying steady growth and business expansion, managing about 1200 seats in Shanghai and Guangzhou together till now. Offering 9 languages support, including Mandarin, Cantonese, Taiwanese, English, Japanese, Korean, Thai, Bahasa and Indian, SYKES enables US and Pan European businesses to expand their product and services throughout Asia Pacific with the empathy and expertise needed to function in the local language and culture, and offer regional business a novelty choice of customer care outsourcing.
SYKES does the job every day around the world. As of April 2008, our operations encompass:
30 years of experience
50 global centers
32,000 employees
19 countries
30 languages
Publicly Held (NASDAQ “SYKE”)
2008 Revenues: $819.2 million
2008 Earnings: $60.6 million ($1.48 per share)
2008 Cash Flow from Operating Activities: $80.8 million and Debt Free
Our mission
Our mission is to make our clients more efficient and more profitable while improving loyalty to their company brands.
Our vision
SYKES will be the Global Standard for delivering value-based customer contact management solutions tailored to the unique needs of our clients.
China Awards
2008 The Best China Outsourcing Top50
2007 The Most Competitive No.1 Brand of China Call Center Outsourcing
2007 Software Enterprise
2004-2007 China Best Call Center Outsourcer in Technical Support
2005 China Best Outsourcing Customer Service Provider
2004-2005 Superbrands – China
2002-2003 In Appreciation of Excellent Economic and Export Performance
输赢并不在乎外在的强弱─完全发挥你内在的特质才是重要。[道格拉斯?马洛] *www.yingjiesheng.com@*
