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Project Summary and Position Overview:
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This position works for China Agency Media Sales to assist manager in customer support/client co-ordination work.
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Essential Day-to-Day Responsibilities:
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1) Sales Support to existing clients - provide local customer services to some 30 media clients across China, including product breakdown, outstanding payment collection
2) Pre-Sales Suppprt to potential clients - assist NA Business Manager to provide pre-sales support to potential clients 3) Client product training - provide training to client on media products, e.g. text, pix, TV 4) Co-ordinating client training for financial products - work with Client Trainer to provide regular Xtra training to media clients 5) Client communication - inform clients on upcoming big news by email or telephone and update client contact list 6) Collect client feedback - collect client feedback regularly and escalate to Product team 7) Collect market information - collect clients movement/activities and competitors news 8) Marketing material - prepare & translate product marketing material |
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Additional Information: (e.g. Shift Resource, % work that is development vs. maintenance, etc.)
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Qualification:
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Education: University graduate with min 2 years working experience is preferably
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Bachelor degree or above
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Required Skills (Must have), Necessary industry Experience & associated number of years of experience:
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1) Good english writing and speaking
2) pleasant personalities 3) excellent communication skill with outgoing character 4) eager to learn and aggressive 5) good in general computer application |
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