广州市锐盛企业管理咨询有限公司

企业介绍：

该公司是一家外资企业，世界500强，在广州主要从事F&A的BPO服务（即财务外包）。

职位名称： Process Assoicate (for Japanese Team)
上司： Team Leader
基本工资： 大概3至3.5k
上班地点： 9月份前在广州，之后在佛山南海(11月开通广佛地铁后可以坐地铁到千灯湖站直达)
奖金： 每年年终至少会有年薪10%作为奖金
主要职责： 在Team Leader带领下完成外包回来的财务项目，入职后会有完善的财务培训。
要求： 应届毕业生，日语1级，英语能日常交流，有财务背景优先

如有兴趣，请发简历至gordon.wang@并标明期望工资


JOB DESCRITPION & PERSONS SPECIFICATION

Title: Process Assistant / Process Associate
Reports to: Team Leader


1. Job Purpose

To act as a member of the Team and to ensure the Team achieves its operational objectives and delivers a high quality and cost effective service. Participates in meeting critical service levels and key measurement targets of the team. Performs tasks in line with the written procedures.

2. Dimensions
( key numerical data of areas of responsibility i.e. number of direct / indirect staff, expenditure budget, revenue target and authority limit )

NA

3. Key Result Areas

Service Delivery:
Ensures that the daily activities, within their responsibilities, are fulfilled according to the timetable agreed with Team Leader.
Achieves targets to maximise productivity, quality and service standards.
Handles a range of account tasks, resolving customer queries, providing information and processing/reconciling data.
Demonstrates knowledge of processes and procedures relevant to the function
Responsible for a customer focussed service towards the client, reacting to client requests and queries in a timely fashion.
Maintains a proactive working attitude towards the client.

Continuous Improvements:
Continually strive to simplify, standardise and improve processes subject to approval of the Team Leader.
Continually seek out ways to improve client satisfaction.

Team Work:
Contributes to a positive and supportive team culture.
Helps the team improve efficiency.

4. Person Specification

1) Skills
Good ability in reading and written English
Good study ability and be quick in the learning
Strong communication skills
Good time management skills

2) Education / Academic Background
College or above with major in ACCT or Finance related

3) Knowledge
Basic computer knowledge
Good understand and knowledge in EXCEL and other MS OFFICE software packages
Basic accounting knowledge

4) Experience
Fresh graduate or data processing related experience is required

5) Personal Trait
personality
ü Willing to learn, honest, customer centered
values
ü Good attitude towards customer service
motives
ü self-motivate

6) Behaviours Required (identifiable/specific/observable, independent / not overlap, comprehensive/all important behaviours are listed, manageable/not excessive)
Show initiative in learning job knowledge
Treat assigned tasks with serious attitude
Understand team sprit and cross support