- 工作地点：广州
- 职位：[广州]招聘计算机相关专业
- 信息来源：华南木棉bbs
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IT Processing Operations Executive
- Expected Salary: RMB 3400-4300
- Experience: Minimum of one year's Information Technology/ IT Service desk experience or equivalent;
- English: Fluent in spoken English, good written English for correspondence;
- Cantonese: Pure Cantonese, accept slight accent;
- Expected RDD: ASAP
- Work location: Guangzhou
Job Duties:
- To delivery IT Service desk related services to users and business partners via Voice or Email channels;
- To handle acceptable volume of user requests/calls and complete them in the specified Turn Around Time;
- To identify the customer requirements accurately. User requests should be fully analyzed and processed by following the standards, procedures and policies;
- To work on feedback and ensure errors are not repeated;
- To identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management;
- To acquire a thorough understanding of the process procedures, keep abreasting with changes made and provide quality services to the users.
Requirement:
- Bachelor's degree in Computer Science, Network Engineering(计算机科学与技术/网络工程);
- Minimum of one year's Information Technology/ IT Service desk experience or equivalent;
- Excellent verbal and written communication skills ;
- Fluent in spoken English and Cantonese; Good written English for correspondence;
- Ability to build and maintain cordial relationship with users, peers and people at all levels utilizing diplomacy, judgment and interpersonal skills;
- Good job commitment, able to perform the job according to provided procedure and work independently.
联系方式：shadow.bi@ （邮件主题请注明：姓名-应聘职位）
:www.yingjiesheng.com:
一个人的年纪就像他的鞋子的大小那样不重要。如果他对生活的兴趣不受到伤害，如果他很慈悲，如果时间使他成熟而没有了偏见。[道格拉斯?米尔多]
