广州市方尔达人力资源有限公司

Customer Support Agent - Cantonese Speaker 广东话客户服务代表

(Hong Kong Customer Support Department香港客户服务部)

Location：上海

General Summary:
Proactive communicate with customer or respond to customer (either in Hongkong or other Cantonese speaking area) inquiries via Live Chat communication/email/phone in an efficient and effective manner in Cantonese and/or English.
Specific Duties:
1. Respond to live chat service/email/phone inquiries routed to Customer Support, solve customer’s inquiry in time
2. Outreach customers with product information and site navigation in Cantonese and English.
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.
4. Summarize and provide customer feedback to management.
5. Accurately record customer trends using the online tracking tool.
6. Perform related duties as assigned.

Job Requirements
1. Good Cantonese speaking capability. Native Cantonese preferred.
2. Good oral and written English skills.
3. Diploma holder or equivalent work experience preferred.
4. 1 year experience in a customer support environment preferred.
5. Experience in an Internet company, Customer service representative preferred.
6. Strong proficiency with Microsoft Office and the Internet

7. Team work, good communication skills and self-motivated