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[上海]TNT华东区招聘客户服务部实习生

(兼职,发布于2010-08-03) 相关搜索
  • 工作地点:上海
  • 职位:
  • 信息来源:应届生BBS
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本人是TNT公司华东区HR部门实习生,因业务发展,TNT客户服务部门现在需要实习生3-4名,实习时间3个月以上。故在此把这个机会告诉大家。TNT总部位于荷兰,是国际四大物流公司之一,06年世界500强中排名300+位(不过前几年因卖出部分业务而退出了500强),但是相信这份实习经历会给大家简历增色不少!
    以下是公司介绍、职务描述和要求,大家觉得合适的话就把简历发到我的邮箱里,邮箱地址:ryan.dai@
    工作地点:长宁区临虹路280弄临空工业园区6号楼6楼

(靠近地铁2号线淞虹路站,部分地方有班车接送)

公司介绍
ww***.cn[点击查看]

Inbound transactions
To differentiate TNT's service offering by providing customers with friendly and professional multi-channel communication during every inbound transaction and enquiry and to provide the customers with accurate information based in their needs.

Revenue retention
To identify and act on selling opportunities to retain revenue, whilst providing suitable solutions to customers' requirements.

Outbound transactions
To deal with booking exceptions and/or with cross-location booking calls/e-mails in a productive and high quality manner.

Administration
To ensure transactional information and system entries are completed in an accurate, complete and timely manner

College above with CET 4 English level.

Preferred Experience and Knowledge / Necessary Technical / Functional Skills

PC skills: demonstrates familiarity with use of PC equipment and software

Proficient typing skill

Communication skills: verbal and written in both English and Chinese.

Selling skills: ability to up-sell and convert enquiries


人格像一棵树,而名声就像树影,我们往往以为树影就像树的样子,其实唯有树身才是真实的。 [林肯]
www.yingjiesheng.com@