- 工作地点：上海
- 职位：eBay PayPal- Business Insights Voice Of Customer Intern
- 信息来源：前程无忧
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PayPal is one of eBay, Inc.'s three revenue-generating business units, in addition to eBay Marketplaces and Skype. PayPal’s mission is to build the web's most convenient, secure, and cost-effective payment solution. With more than 150 million accounts, presence in 103 countries and 17 currencies, and payment volume in excess of $40 B per year, PayPal is the clear leader in global online payments.
Job Descriptions:
1. Independently create expert level data analysis of key aspects of APAC CS & Ops
2. Conduct regular phone/email monitoring to understand customer service quality and gaps.
3. VOC data collection and analysis to deep dive root cause of weak service and negative customer experience.
4. Support the development of OE strategy by providing accurate qualitative and quantitative business insights.
5. Support the development of tangible initiatives to improve customer experience.
6. Prioritize projects, meet deadlines, and follow through on the completion of high-profile projects involving complex data analysis.
7．Coordinate with reporting teams to gather information to support analysis of critical business issues and share analytical expertise.
8. Proficiency in performing multiple tasks and dealing with changing deadlines required.
9. Establish and document analytical processes.
10. Rapidly and effectively adapt to highly dynamic and aggressive work environment.
11. Work with Omaha/Dublin peers to ensure consistency.
12. Participate in special projects as needed and perform other duties as assigned.
13. Foster a positive and cooperative attitude with all company employees.
Requirements:
Education
Bachelors degree or equivalent experience
Experience
1. Knowledge of external systems and software (Excel, Power Point, Visio). Experience using statistical software (SPSS, Minitab, SAS, etc) or knowledge of various data mining and analytical tools is a plus.
2. Quick learner, intuitive, creative thinker.
3. Customer communication experience is a plus (E-mail and Phone)
4. Experience in an international company is a plus
Knowledge, Skills, and Abilities
1. Fluency in English required. Fluency in Cantonese and/or Japanese would be a plus.
2. Strong communication, presentation, and writing skills.
3. Ability to develop reports and analyze information using Excel, Word and Access or other database tools.
4. Ability to analyze information and provide feedback and improvement suggestions.
5. Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required.
6. Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and prioritizing work effectively to meet deadlines and achieve desired results.
7. Unwavering attention to detail.
8. Ability to handle multiple projects under pressure.
9. Well-developed sense of urgency and follow through.
10. Ability to learn and adapt to new software technologies.
11. Ability to communicate effectively via telephone.
12. Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
13. Ability to develop and maintain professional working relationships with co-workers and peers.
14. Ability to adhere to the highest ethical standards including honesty, integrity, dedication and leadership.
15. Ability to maintain highly confidential information.
16. Clean disciplinary record is also a requirement for candidates.
公司简要介绍：
全球最大的在线交易平台 eBay (ww***com[点击查看]) （Nasdaq：EBAY）成立于 1995 年 9 月，其经营方针是为来自各方的个人及小型公司提供一个买卖商品或服务的交易平台。目前，eBay 已在许多国家设立了附属网站，包括澳洲、奥地利、比利时、加拿大、中国、法国、德国、中国香港、印度、爱尔兰、意大利、荷兰、纽西兰、新加坡、西班牙、瑞典、瑞士、中国台湾、英国，以及美国等。
PayPal（ww***com[点击查看]）作为全球领先的在线支付解决方案供应商，创立于1998年，致力于让个人或企业通过电子邮件，即可安全、简便、快捷地在线支付和接收款项。PayPal目前拥有超过1.75亿的注册用户，服务遍及190个国家和地区，支持19种货币的收付款，因其快捷、安全、易用等特点深得全球买家的亲睐：在英国， PayPal是网民首选的网上交易支付方式；在美国，84%的网民都愿意使用和推荐PayPal……
2002年，世界最大的在线交易网站eBay收购了PayPal。目前，PayPal的亚太区客户服务中心坐落于上海张江高科技园区。
PayPal服务建立在现有的银行帐户和信用卡的金融基础设施之上，并采用世界上最先进的、专有的防欺诈技术和模型，创建了一个安全的、全球性的、实时支付解决方案。PayPal以其卓越的服务而获得过20多个由行业组织和专家委员会颁发的技术奖项。国际化的平台，高素质的团队，造就了一流的服务。
PayPal期待您的加入！
PayPal（ww***com[点击查看]）作为全球领先的在线支付解决方案供应商，创立于1998年，致力于让个人或企业通过电子邮件，即可安全、简便、快捷地在线支付和接收款项。PayPal目前拥有超过1.75亿的注册用户，服务遍及190个国家和地区，支持19种货币的收付款，因其快捷、安全、易用等特点深得全球买家的亲睐：在英国， PayPal是网民首选的网上交易支付方式；在美国，84%的网民都愿意使用和推荐PayPal……
2002年，世界最大的在线交易网站eBay收购了PayPal。目前，PayPal的亚太区客户服务中心坐落于上海张江高科技园区。
PayPal服务建立在现有的银行帐户和信用卡的金融基础设施之上，并采用世界上最先进的、专有的防欺诈技术和模型，创建了一个安全的、全球性的、实时支付解决方案。PayPal以其卓越的服务而获得过20多个由行业组织和专家委员会颁发的技术奖项。国际化的平台，高素质的团队，造就了一流的服务。
PayPal期待您的加入！
,@YingJieSheng.COM,
和同伴格格不入的人，或许只是因为他听到的拍子不一样。何不就让这人随着他听到的乐声走，管他有无节奏，是否离谱呢。 [亨利?大卫?梭罗]
