- 工作地点：上海
- 职位：Call Center Specialist 呼叫中心专员（客服）
- 信息来源：前程无忧
说明：
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Location: Shanghai, 4 person
Main Responsibilities:
- Take care of hotline incoming service calls professionally from customers covered Mainland,
Hong Kong, Taiwan, India, Singapore, and America.
- Provide phone support answer professionally to solve basic problems related security system.
- Coordinate local CS staff to provide on-site support via email and phone notices for on-site
service requirements, and assure all service requirement are distributed and assigned on time.
- Record all service requirements in Netsutie system in time, and make sure all
information recorded accuracy.
- Perform basic operation to support client to manage their security management
system, such as proximity cards add/cancel, badge cards printing etc.
- Assure call center available to be reached at all times (24X7 hours) and working in high
efficiency, and guarantee client satisfaction.
Requirements:
- Bachelor's degree, major of English, Electronic, Computer, Automatization or
Mechanical Engineering are preferred
- About 1 years work experience in call center is preferred
- 2 years experience in customer communications and handling with strong customer
service sense and skills abilities.
- Good communication and coordination, a good team player with strong responsibility.
- Have a passion for customer service, and be able to work on high stress situations to
deliver high quality and effective service to our client in need.
- Excellent listening, oral, reading and written skills in English, communicate with
foreign customers expertly.
- Other languages (Cantonese, Japanese, etc) can be an advantage.
- Work experience in call center preferred
- Work experience or knowledge involving in Electronic, Computer, Automatization is an advantage.
- Able to do day and night shifts.
- Outstanding graduates will be considered, either.
职位描述:
- 负责专业接听日常所有的客户服务热线电话, 服务热线涉及中国大陆,中国香港, 中国台湾,印度,
新加坡,美国的客户来电
- 对于客户提出的基本安防系统问题, 提供一定的电话支持解决
- 对于客户提出的到场服务要求, 呼叫中心座席专员通过电话及邮件形式在规定时间内通知并协调
本地客服团队提供服务响应, 确保服务要求及时被分发到本地服务团队.
- 及时并准确地将客户来电情况记录到Netsuite系统中.
- 协助管理客户的安防系统, 提供相应的远程支持, 例如包括系统加/减门禁卡, 打印员工ID卡.
- 确保ICD客户服务呼叫中心24*7小时高效运作, 并确保客户的满意度
职位要求：
- 本科学历, 英语、电子、自动化、机电一体化及IT专业者优先
- 有1年左右的呼叫中心工作经验者优先
- 两年的相关客户服务背景,具备很强的客户服务意识及一定的客户服务技巧
- 具备良好的沟通及协调能力, 强烈的工作责任心, 能成为一位很好的团队合作者
- 具有客户服务热情, 能够在较强的压力下完成工作, 并提供给客户高质量,
高效率的服务, 确保客户满意度
- 优秀的英文听说读写能力, 能熟练与国外客户进行沟通
- 懂广东话和日语是优势
- 有呼叫中心经历者优先
- 有电子，计算机和自动化相关知识或工作经验是优势
- 优先的应届毕业生也将被考虑
- 能够接受 24小时倒班制度（白班和晚班）
- 工作地点：上海市徐汇区嘉善路98号
备注： 如您不能适应上晚班（晚上8点至第二天上午8点）， 请勿申请该职位。
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