[福建]招聘客服技术支持经理

(Cantonese) Technical Support Manager        Location: Xiamen
客服技术支持经理（粤语） 工作地点：厦门
根据不同情况，年薪大概20-30W

Principal Accountabilities:
职位要求
Manages team including performance management and coaching.
负责整个团队的绩效管理和教练

Resolves and directs technical and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer based satisfaction.
    解决直接的技术和客户满意议题去加强公司的支持环境的质量，

Responsible for achieving target customer satisfaction levels within the technical support organization.
    负责带领技术支持团队达到目标客户的满意水平

Develops plans and objectives and participates in cross-functional projects to improve operational performance for the organization.
    发展计划和目标，为组织参加交叉功能项目去提高运营绩效

Works with management to develop and implement strategic plans, initiatives, and direction.
    和管理层一起发展和提高战略计划，激励和执行

Works with customers and internal teams to resolve issues.
和消费者还有内部团队一起去解决问题

Responsible for personal.
     对个人尽责
Responsibility:
职责:
First-Level Manager of nonexempts, exempts and First-Level Supervisors.
    管理客服第一线的主管,是属于这个外企里面经理级别的第一级

Leads a technical support team that provides post-sales customer support of hardware, systems, subsystems and applications utilizing telephone and remote diagnostic capabilities.
   带领技术支持团队形成用电话，遥控诊断为顾客提供硬件，系统，子系统提供售后服务的能力.

Provides guidance and recommendations that drive results to improve business processes and customer service delivery.
    提供指引和建议，在结果导向的前提下去提高商业流程和消费者服务之间的传递

Manages the coordination of activities of a section or group with responsibility for results in terms of costs, methods, and employees.
     管理和协调一个部门或者一个团队的活动，以结果导向负责其成本，工作方式和员工.

 Handles semi-routine to moderately complex projects.
     处理半常规的，适当负责的项目

Acts independently with general latitude Experienced leadership and team building skills.
    有领导经验的，并且有团队建设技巧的，一定程度上可独立工作，并且有一般的自由选择权

Requirement:
要求:

Fluent Cantonese and English speaking.
    粤语和英语流利
 
Experienced people management and development skills.
有管理和发展经验

 Experienced project management skills.
    有项目管理技巧

 Moderate understanding of business and business needs.
    一定程度上懂得业务和商业需求

Strong interpersonal and communication skills.
人际关系和人际沟通技巧能力强

 Moderate knowledge of product lines, technical knowledge.
了解产品线，技术方面的一些相关知识

 Significant customer service skills.
    掌握主要的消费者服务技巧
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注:一个做猎头的朋友让我帮忙找的,这个帖子是根据英文我翻译过来的，若有争议的地方，以英文为准，翻译过来主要为了方便我们深大的师兄师姐或者师弟师妹.
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