[北京] Schlumberger Oilfield Services

 

 Schlumberger Oilfield Services

Job Description

 

世界500强企业招聘信息

 

Position Title: IT Service Delivery, On Site Support - Level I

Grade: Intern

Reports to: IT Service Delivery, On Site Support Team Leader/Coordinator

工作地点：酒仙桥

 

Overall Purpose or Function of Position:

IT On Site Support is the second point of escalation for the resolution of customer PC related Incidents, requests or changes as per the established Service Level Agreements (SLA)

Primary Duties and Responsibilities Include:

· Troubleshoot and resolve PC incidents.

· Good knowledge on programming.

· Perform hardware IMAC (Install, Move, Add, and Change).

· Staging of PCs.

· Hardware & software maintenance and support.

· Maintain Asset management.

· Coordinate with Service Desk for Break/Fix hardware repair.

· Active participation in regular staff meetings as coordinated by Team Lead or Service Delivery manager

· Maintain working area to professional standards.

· Have a good understanding of the User support Processes and Procedures

· Comply with User support standard processes and procedures.

· Comply with Schlumberger QHSE and IT security policies

· Other duties and responsibilities as assigned by Manager

 

Education Required:

Computer science or related student – formal 4 years university

Technical Skills Required:

·         In depth knowledge of Microsoft PC applications.

·          In-depth knowledge of PC hardware and software support.

·          Ability to troubleshoot and resolve PC hardware and software incidents.

·          

 

Certifications:

· MCITP preferred

· Dell certification preferred (excluding countries were not feasible)

· CCNA preferred

 

 

 

Additional general requirements:

· Ability to write technical support documentation a plus

·  Fluency in English

·  Willing to work flexible hours when appropriate

·  Ability to handle multiple projects and tasks simultaneously

·  Ability to work under pressure

·  Have a good understanding on Microsoft Active Directory, Servers a plus

·  Have a good understanding on network (Ethernet, WIFI…) a plus

·  Have a good understanding on security (PKI, VPN…), Preferred

 

 

报名方式：请将简历发至：career@  

联系电话：010-65613920-2005

招聘截至日期：2010年11月20日           

 

注意：

1、邮件标题格式：XXX学校＋姓名＋专业＋学历＋世界500强；

2、请以附件形式发送；

 

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