POSITION SUMMARY
Bray International, Inc. is seeking qualified candidates for the position of Information Technology
Systems Support Analyst – Asia Pacific Region, providing on-site and remote assistance to regional
user base alongside corporate and localized IT support teams. This position will work in Xiaoshan
District, Hangzhou, Zhejiang, PRC and report to Bray International management in the USA.
COMPANY DESCRIPTION
Bray International, Inc. is a privately held, manufacturer and distributor of flow control products. The
product line consists of butterfly valves, ball valves, check valves, actuators, and other accessories.
Bray International, Inc. is headquartered in Houston, Texas, USA and has 40 entities around the
world including manufacturing and distribution companies.
One of these companies, Bray Controls China, is a large manufacturing facility East of Hangzhou in
Xiaoshan City which provides products to our Bray Divisions worldwide and has operations oversight
for our growing sales offices in the Asia region. This facility has been selected, due to its location and
resources, as the site for which the Asia Pacific IT regional support team will be based.
Bray’s corporate data center is located at its USA headquarters. This data center maintains
centralized enterprise applications and network services and support for its global operations. As
Bray continues to grow the requirement for a regional support team to augment its services also
grows.
While Bray China Controls maintains a local IT support team for its manufacturing facility, the
position Bray is seeking to fill is one of international support and visibility, which will require working
alongside Bray China Controls support staff.
LOCATION, REPORTNG STRUCTURE, AND SALARY
The IT Systems Support Analyst - APAC Region position which Bray is offering will work in the offices
of the Bray Controls China facility at 98 Gao Xin 6th Road, Qiao Nan Zone, Xiaoshan District,
Hangzhou, Zhejiang 311231.
Travel to Bray locations within the region may be required as circumstances demand and as new
companies are brought online to the Bray network.
The Bray International IT reporting structure for Bray is flat with top level being Chief Information
Officer, then Information Technology Manager. The IT Systems Support Analyst - APAC Region
position will report directly to Bray International Information Technology Manager. The position will
work closely with the corporate data center Applications and Systems Support teams and any
localized IT support personnel throughout the region.
Salary is competitive.
JOB DESCRIPTION
Provides on-site and remote IT operations functions and support to a 300 user base for application,
hardware, software, mobile telecommunications and network connectivity to offices for the
organization’s standard hardware, software, network and systems solutions; assists in the setup,
maintenance, and administration of servers; supports a variety of applications and processes
running in a centralized data center including but not limited to backup, email administration,
network printing, remote server management, wide area network vendor trouble ticketing and
system security; enhances staff accomplishments and competence by planning delivery of solutions,
and answering technical and procedural questions for other IT team members
The position serves as the Asia-Pacific IT point of contact, accountable for the IT support of new and
existing office setups or office expansions and is supervised by the IT Administrator – APAC Region
and the corporate Information Technology Manager. This position has no direct reports.
JOB ACTIVITIES
. Performing systems administration and performance monitoring
. Performing daily administrative tasks
. Personal computer troubleshooting and support
. Network applications troubleshooting and support
. Network services trouble tickets logging, follow up, and support
. Telecommunications support for mobile devices and network connectivity
. Consult with users, management, technicians, and vendors to assess computing needs and
system requirements
. Train users in the proper use of IT resources.
. Decision making and problem solving
. Gathering, processing, analyzing, and documenting of data and information
. Communicating with supervisors, peers, internal and external customers
. Assist programmers and systems analysts to test and debug new applications
. Organizing, planning, and prioritizing workload
. Thorough when performing work and conscientious about attending to detail
. Other duties as assigned
EDUCATION
All academic degrees and coursework must be from accredited or pre-accredited institutions.
Undergraduate or Graduate Degree – bachelor’s degree in computer engineering, computer science,
computer information systems, information science, information systems management, technology
management or degree that provided a minimum of 24 semester hours in one or more of the fields
indentified above and required the development or adaptation of applications, systems or networks.
EXPERIENCE
Three to five years experience may be demonstrated by paid or unpaid experience and/or
completion of specific, intensive training (e.g., IT certification), as appropriate. Experience must be
Information Technology related demonstrating the knowledge and skill requirements listed below.
KNOWLEDGE REQUIREMENTS
English Language – knowledge of the structure and content of the English language including the
meaning and spelling of words, rules of composition, and grammar. Fluency in English and the
primary language of the country or regions supported.
Computer and Electronics – knowledge of computer hardware and software, including applications.
Keeping up-to-date technically and applying new knowledge to your job.
Customer Service – knowledge of principles and processes for providing customer service. This
includes both internal and external customer needs assessment, assistance, resolution of problems,
meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management – knowledge of business and management principles and
coordination of people and resources.
Clerical – knowledge of administrative and clerical procedures and systems such as word processing,
managing files and records, and other office procedures and terminology.
Applications - specific applications knowledge for Microsoft Windows domain administration and
network user setup, Active Directory, network printer administration, Microsoft Exchange Server,
BlackBerry Exchange Server, MIMEsweeper for SMTP Email Firewall, Microsoft SQL Server 2000 &
2005, Manufacturing Knowledge or Baan ERP systems, Windows 98, Windows XP, Windows Vista,
Windows 7, Windows Server 2000, Windows Server 2003, Windows Server 2008, Widows Group
Policy Management.
SKILL REQUIREMENTS
Active Listening – giving full attention to what other people are saying, taking time to understand
the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Communications – formulate and clearly communicate information to others effectively.
Interpersonal Contacts - demonstrate professional, positive, and approachable attitude/demeanor
and discretion. Demonstrate sensitivity in handling confidential information.
Reading Comprehension – understanding written sentences and paragraphs in work related
documents.
Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative
solutions, conclusions or approaches to problems. May require non-routine analysis, research and
follow through.
Judgment and Decision Making – considering the relative costs and benefits of potential actions to
choose the most appropriate one, evaluate alternatives, and to make recommendations.
Troubleshooting – determining causes of operating errors and deciding what to do about it.
Instructing – teaching others how to do something.
Active Learning – understanding the implications of new information for both current and future
problem solving and decision making.
Time Management – managing one’s own time and the time of others.
ABILITY REQUIREMENTS
Information Ordering – the ability to arrange things or actions in a certain order or pattern according
to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical
operations).
Problem Sensitivity – the ability to tell when something is wrong or is likely to go wrong. It does not
involve solving the problem, only recognizing there is a problem.
Written Comprehension – the ability to read and understand information and ideas presented in
writing.
Written Expression – the ability to communicate information and ideas in writing so others will
understand.
Oral Comprehension – the ability to listen to and understand information and ideas presented
through spoken words and sentences.
Oral Expression – the ability to communicate information and ideas in speaking to others effectively,
taking into account the audience and nature of the information (e.g., technical, sensitive,
controversial).
Deductive Reasoning – the ability to apply general rules to specific problems to produce answers
that make sense.
Inductive Reasoning – the ability to combine pieces of information to form general rules or
conclusions (includes finding a relationship among seemingly unrelated events).
Near Vision – the ability to see details at close range (within a few feet/meters of the observer).
Working Conditions – the ability to be a self starter, proceeding on regular tasks and referring
questionable situations to supervisor; work under stress during peak workload periods; may require
moderate physical exertion and/or physical strain; willingness to travel in both U.S. and non-U.S.
locations, at times in remote or difficult areas.
