- 工作地点：北京
- 职位：Contact Center Specialist
- 信息来源：天地人大BBS
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爱立信诚聘Contact Center Specialist
发信站: 天地人大BBS站 (Wed Dec 15 17:49:31 2010), 站内
爱立信诚聘Contact Center Specialist
Description
Mission
Provide dedicated 1st line support to end users towards the Finance and Sourcing processes. This requires receiving and registering inquiries, solving them or referring to the relevant 2nd line teams. The result is resolved inquiries, freed-up time and thereby higher productivity for end users and service delivery teams.
Supporting Processes & Tools
Finance:
Travel & Expense (CONCUR/ TMS)
Finance & Sourcing SAP Roles (MUS/CBS/EBW)
Cost Center report (EBW/MUS)
Sourcing:
Operational Procurement (EB)
Invoice-to-Payment (MUS/ CBS/ OCR)
Supported Regions
RCNA: Greater China (including HK&TW), Northeast Asia countries
RASO: Australia and New Zealand, Southeast Asia countries
Working place
Beijing
Qualifications
Education & Experience Requirements
At least a Bachelor Degree in Finance/ Economics/ Foreign Trade/ Business or similar area
Business Competence Requirements
Good Business Understanding
Good negotiation/communicating skills
English: CET-6 (580+) or TEM-8 (80+) or IELTS (6.5+) or the equivalent certificates that qualify a fluency in speaking and excellence in listening & writing.
Human Competence Requirements
Excellent teamwork and cooperation spirit
Able to identify, analyze and solve problems independently
Able to work independently
Proactive learning attitude and positive towards routine & basic work
请将您的申请简历发送至：recruitment.etc@
注意：
邮件命名方式：
【应聘Contact Center Specialist】+姓名+院校+专业+毕业时间
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