[上海]德国汉莎航空招聘客户服务代表(粤英双语)

德国汉莎航空

中国客户服务与支持中心 --工作地点：上海
Customer Service and Support Center Shanghai
客户服务代表(粤英双语) Customer Service Consultant

工作任务与职责

• 接收客户来电垂询，通过电话向客户提供机票预订及销售服务。
• 通过电话向客户提供咨询服务，包括汉莎航空公司及其合作伙伴经营的各类的航空运输产品及服务。
• 服务对象包括直客，代理商，协议公司客户，常旅客计划会员。
• 服务方式涵盖传真、电子邮件或互联网。
• 在业务上向同事提供帮助或指导．

任职资格与要求

1. 大专或本科学历，欢迎2011届应届毕业生。
2. 年龄：20-38岁
3. 英语、普通话，和粤语流利
4. 能适应轮班工作制
5. 能适应有压力的工作环境
6. 乐于并善于与人沟通，喜欢在团队中工作
7. 能适应快速变化的知识环境并迅速完成自我更新
8. 具有基本的计算机操作能力
9. 具备销售和服务意识，出色的沟通和团队协作能力
10. 好学上进，能迅速融入新的工作环境

 

德国汉莎航空相信高品质的服务源于优秀的员工，公司以人为本，将为员工提供完善的培训发展计划与福利保障，欢迎喜爱航空业的您加入德国汉莎航空．

 

简历请注明"申请德国汉莎航空客户服务代表"email到: hr3@

 

General Functions and Task

• The primary objective of the Consultants' role is to provide quality telephone customer service whilst meeting the Key Performance Indicator's required during the customer service process
• Providing superior telephone customer service to our private customers, travel agencies and corporate clients regarding (but not limited to):

1. General information / assistant
2. Demonstrates sales initiative by converting customer service enquiries into sales
3. Special service requests
4. Make reservations / bookings
5. Accept payments
6. Flight information
7. Lufthansa Miles & More Frequent Traveler Program
8. Other Lufthansa related inquires

 

Knowledge / Experience Requirements

• Fluent in Cantonese, Mandarin and English languages.
• Proven customer service skills (service centre experience preferred)
• Demonstrated understanding of and ability to meet Key Performance Indicators in a customer service / sales environment
• Sales skills preferred
• Good conceptual reasoning / ability to learn
• Excellent interpersonal skills
• Strong verbal and written communication skills
• Self motivated and self-driven

 

For application, please kindly send your resume to: "hr3@"

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