- 工作地点：上海
- 职位：
- 信息来源：广州大学
说明：
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上海贝塔斯曼职位招聘 |
欧唯特服务（中国） Position 1：Customer Service Representative（Cantonese / English / Korean / Thai / Indonesian / Vietnamese / Hindi） Responsibilities 1. nswering incoming calls, faxes, postal mail and emails relating to the programs supported. 2. Provides information about the programs supported to enable customers to access the programs and the associated benefits. 3. Identifies customer requirements and ensures that they are answered or routed through to the appropriate support area. 4. Ensures that activities and tasks required are performed and or documented in XXX tools where provided. 5. Provides a high level of professional and competent customer service and is able to communicate effectively with customers. 6. Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied. Requirement: 1. University or college graduates; 2. English / Korean / Thai / Indonesian / Vietnamese / Hindi proficiency & comprehension; 3. Cantonese proficiency & comprehension; 4. Excellent communicative skills and team ability; 5. Reliability and flexibility; 6. Practival PC and MS Office knowledge Position 2：Team Assistant Responsibilities To support general office administration including - Purchase office supplies e.g. stationary, drinking etc. - General printing e.g. business name card - Assist in file scanning - Reserve conference room - Coordinate repair and maintenance for office property, equipment and machinery To arrange air ticket and accommodation for colleagues’ business trip To be responsible for all office courier including - Daily domestic courier of files and product samples -Twice per week oversea courier of product sample including package product samples properly and prepare the pro forma invoice for sample accordingly -File the courier receipt properly in folder, check the invoice issued by courier companies per month and forward them to finance for payment To arrange translation of product information e.g. user manual, product description, record the translation order properly and check the invoice of translation company for monthly payment and intercompany charge To complete the other tasks assigned by the manager Requirements - College graduate or above - Be good at oral and written English - Be good at Microsoft office software e.g. Excel, outlook etc. - Strong sense of responsibility, self-motivation, team work Position 3: 质量控制专员（QA） 职责： （1）协助主管做好员工的日常管理； （2）建立和完善员工考核体系； （3）配合培训专员做好员工培训工作； （4）对客服人员进行质量监控，及时辅导指正； （5）制作协助各项运营分析报表及其他工作报告； （6）日常FAQ升级及维护； 岗位要求： （1）本科及以上学历； （2）熟练使用Office软件，打字速度50字/分钟以上； （3）有良好的沟通协调能力，工作踏实且认真负责，积极主动，能够承受较大工作压力，富有团队精神； （4）具备较强的数据分析能力； 有者可以发送简历到以下邮箱：lilian.cai@ 来信请注明是通过XX学校校园招聘网查看招聘信息 上海贝塔斯曼欧唯特服务（中国） Thanks & Best Regards Lilian Cai Human Resources Department ---------------------------------------------- Arvato Services (China) 162 Luoxiu Road 200231 Shanghai PR China Tel. 86 (0) 21 61611866 ext. 5879 Fax 86 (0) 21 60905377 |
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