[深圳]深圳汉莎技术有限公司

深圳汉莎技术有限公司招聘客服代表
发信站: 荔园晨风BBS站 (Thu Apr 14 15:56:10 2011), 站内

Job Description

1.    Classification
Job Title:    Customer Service Representative

2.    Responsibilities:
2.1.    General:
•    Continuous and efficient communications with customers by phone, fax, and e-mail and by customer visits. Understand specific customers' needs and expectations, and communicate the needs of customers to operations.
•    Respond rapidly to customer inquiries, relay information and properly document the correspondences between the customer and LTS.
•    Receive orders from customers and process in a timely manner.
•    Send service quotations to customers.
•    Send and receive customer requests and approvals.
•    Generate invoices and coordinate with Financial for payment follow-up and solving of disputed invoices.

2.2.    Essential
2.2.1.    External & Internal Liaison:
•    Act as the single interface with customers for all external communication.
•    Interface with internal sales staff:
•    Follow up on orders taken by sales staff
•    Alert sales staff to customer issues requiring attention
•    Interface with operations: know status of orders in house and provide accurate, complete information for sales order to flow correctly through operations. participate in production meetings; report on current and forecast orders.
•    Interface with Quality Assurance on any quality or customer complaint / warranty issues.
•    Interface with Financial on invoice issues.

2.2.2.    Order control:
•    Receive order confirmation (or hard-copy PO) from customer for every order
•    Data entry of sales orders in Visaer system.
•    Follow-up of order process and report the status to customers.

2.2.3.    Invoicing
•    Data collection and invoice generating.
•    Coordinate with Financial to follow-up payment and solve disputed invoices.

2.2.4.    After-sales
•    Communications with customers to get customer feedback.
•    Coordinate with Quality Assurance in handling customer compliments, complaints and warranty claims.

2.2.5.    File maintenance:
•    Maintenance of customer files in Visaer system.
•    Maintain customer-specific requirements for future orders and/or history of the account.

2.3.    Others:
•    Performs any other duties as assigned.

3.    Qualification Requirements:
•    University degree in International Trade or Commercial Administration related, or any other equivalent qualification proved to be suitable for the job.
•    More than 2 years working experience on position of customer service or commercial administration.
•    Knowledge of aviation and MRO business is advantageous.
•    Thorough product knowledge. Full understanding of customer service philosophy.
•    Ability to be persuasive with customers, customer oriented manner to keep customer satisfaction.
•    Excellent communication skills (oral and written) in English and Chinese required.
•    Good skill in use of relevant IT systems.
•    Ability to work in teams as well as independently
•    Knowledge of company's organization and procedures.
•    Ability to work under deadline pressure and extra hours if needed on assignments.

地址: 宝安机场汉莎公司基地
待遇: 工资+ 年终奖+社保+住房公积金, 周末双休, 年假10天起, 每年一次公司旅游
联系人: 周小姐  zhou.ping@

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