[成都]卓越亚马逊2011招聘

卓越亚马逊-亚马逊旗下公司

亚马逊ww***com[点击查看] ：全球最大的网上零售商店
卓越亚马逊ww***.cn[点击查看] ：中国最大的网上商城之一

卓越网，成立于2000年。目前已经成为中国规模最大、品种最全、综合实力最强的网络购物商城之一。我们面向全世界的中文读者提供超过多达80多万种的中文图书和音像商品，成为全球最大的中文书店之一；同时，我们的玩具礼品，家居化妆，IT数码，手机，母婴，小家电，钟表首饰等23大类产品也囊获了上百万种产品，深受网民的喜爱，致力为中国网民提供“天天低价、正品保证”卓越体验。

2007年6月，卓越网正式更名卓越亚马逊

卓越亚马逊，秉承亚马逊公司致力于成为“全球最以客户为中心”的企业理念，已经将服务延伸到了每一个有客户需求的地域。为确保消费者利益，我们在业界率先推出了零风险购物：15天内无条件退货，假一赔二的正品保障，使消费者在购物时更加无忧。同时，全国多达335个城市的免费送货上门，都是我们坚持以提升客户购买体验为目标的努力成果。

卓越亚马逊，在未来的发展中，将进一步丰富在线产品种类，以最丰富的货品、最具竞争力的价格和最优质的客户服务以及领先的世界级B2C购物平台，让消费者更加轻松愉快地享受到卓越网所提供的专业的网上服务。


About

Joyo Amazon is one of seven international websites operated by , a global leader in e-commerce. Joyo opened its virtual doors in May, 2000, and became a part of Amazon family in August, 2004. As one of the leading online shopping platforms in China which offers the largest selection of Chinese language books,we offer
customers hundreds of thousands of items in 23 categories including books electronics, watches, wireless product, kitchen and health/personal care. Over the years, we’ve also introduced a number of features to help make shopping with Joyo Amazon risk free and even more convenient, such as expanding our COD service to more than 330 cities with free shipping and offering a 15 day “no question asked” return policy.

We’re a growing and dynamic company, always searching for the best and brightest to join our team.

 

 

 

 

 

 

 

The Junior Leadership Development Program is open to high caliber Graduates who will become our team lead in the future. The program will typically be a 12 month structured scheme, which will be operationally focused, and will enable new hires to the program to following missions

 

1. Build an understanding of the full breadth of our business

2. Gain an understanding of how we work, who we are and how we stay as leaders in a fast moving and ever changing environment

3. Learn new skills and applies them to real life customer service endeavors

4. Develop their own potential through being exposed to key areas of the business

5. Benefit from internal experience through on-going support

6. Have a clear goal to work towards and the skill set to be able to take on a full time team lead role at the end of the development period.

7. Partner with veteran team lead to manage team KPI , Proactively involved in all kaizen activities to ensure continual improvement.

 

The successful graduates from the program will be appointed as Customer Service TL trainee with the following responsibilities:

1. Lead and develop a team of 15-20 CS associates to meet performance objectives and KPIs in order to achieve high quality of customer service.

2.Development and execution of daily and weekly action plans in order to meet CS performance KPIs

3.Continuously improve the functionality and level of service by exceeding functional productivity goals through data analysis and improvement of function processesand procedures

4.Partner with management to establish and execute quality control standards, take corrective action as necessary and document the lapses

5.Proactively communicate policies and regulations to associates, and follow up to ensure compliance and consistency

6.Create,manage and supporting recognition and communication programs that foster an environment of teamwork for associates and peers

7 .Help team members to further develop full functional customer service skill sets in order to help team to achieve high quality services.

8. Intimate to the team members to grow and maintain them into a positively stable working group

 

Qualification of candidates:

1. Bachelor Degree, business administration or English major is preferred.

2.Successful candidates will demonstrate the potential to motivate others to meet production goals in an extremely deadline-driven environment.

3.  Good communication skills, English skills is preferred.

4.  Willing to study and work in challenge

5.  Working knowledge of MS Office -Outlook, Word, Excel etc.

 

 

Call Centre Location:

成都市高新区世纪城南路216号的天府软件园区D7号楼

Please send your resume as“应聘CS管理培训生-学校名称-毕业时间-姓名”

To cs-trainee@