[成都]卓越亚马逊招聘客户服务管理培训生

CS Team Lead Trainee

The Junior Leadership Development Program is open to high caliber Graduates who will become our team lead in the future. The program will typically be a 12 month structured scheme, which will be operationally focused, and will enable new hires to the program to following missions

1. Build an understanding of the full breadth of our business
2. Gain an understanding of how we work, who we are and how we stay as leaders in a fast moving and ever changing environment
3. Learn new skills and applies them to real life customer service endeavors
4. Develop their own potential through being exposed to key areas of the business
5. Benefit from internal experience through on-going support
6. Have a clear goal to work towards and the skill set to be able to take on a full time team lead role at the end of the development period.
7. Partner with veteran team lead to manage team KPI , Proactively involved in all kaizen activities to ensure continual improvement.

The successful graduates from the program will be appointed as Customer Service TL trainee with the following responsibilities:
1. Lead and develop a team of 15-20 CS associates to meet performance objectives and KPIs in order to achieve high quality of customer service.
2. Development and execution of daily and weekly action plans in order to meet CS performance KPIs
3. Continuously improve the functionality and level of service by exceeding functional productivity goals through data analysis and improvement of function processes and procedures
4. Partner with management to establish and execute quality control standards, take corrective action as necessary and document the lapses
5. Proactively communicate policies and regulations to associates, and follow up to ensure compliance and consistency
6. Create, manage and supporting recognition and communication programs that foster an environment of teamwork for associates and peers
7 .Help team members to further develop full functional customer service skill sets in order to help team to achieve high quality services.
8. Intimate to the team members to grow and maintain them into a positively stable working group

Qualification of candidates:
1.  Bachelor Degree, business administration or English major is preferred.
2.  Successful candidates will demonstrate the potential to motivate others to meet production goals in an extremely deadline-driven environment.
3.  Good communication skills, English skills is preferred.
4.  Willing to study and work in challenge
5.  Working knowledge of MS Office -Outlook, Word, Excel etc.

Call Centre Location:
成都市高新区世纪城南路216号的天府软件园区D7号楼
Please send your resume as "应聘CS管理培训生-学校名称-毕业时间-姓名"
To cs-campus@ 

客户服务管理培训生
      亚马逊客服管理培训生项目旨在从高校选聘高素质的应届生，并对他们进行为期12个月的运营管理培训，在不久的将来能成为亚马逊客服中心管理团队一员 。  亚马逊为培训生提供的机会：
1. 充分了解客服中心的业务范围；
2. 了解客服中心的运营方式，使命，愿景；
3. 学习客服专业技能并将其运用到实践中以提高客户满意度；
4. 接触了解企业的关键部门，挖掘自身潜力；
5. 在完成培训计划后，找到清晰的工作目标，并具备独立带领团队的能力；
6. 和资深经理合作来共同管理团队的关键绩效指标，参与所有相关的持续改善活动。

     客户服务中心的管理培训生将承担以下工作职责：
1. 管理15-20人的团队达到部门的绩效目标，为亚马逊的客户提供高质量的服务；
2. 制定和监督执行团队每天每周的工作计划；
3. 通过数据分析、运作流程和程序的改进，以实现持续改善服务水平的目标；
4. 和管理层共同建立和执行质量控制标准；
5. 确保团队成员了解并遵守公司的各项规章制度和政策。
6. 对相关项目进行管理或者提供支持工作；
7. 帮助团队成员提高客户服务技能；
8. 促使和推进团队成员的成长，并保证团队工作处于一个积极稳定的状态。

     任职资格要求：
1. 大学本科 （条件优秀者可放宽），工商管理、企业管理或英语专业学生优先；
2. 能适应在一定强度压力的工作环境；
3. 良好的沟通能力，英语听读写能力良好；
4. 熟练掌握办公软件（outlook，word，excel等）

联系地址：成都市高新区世纪城南路216号的天府软件园区D7号楼
Email：cs-campus@     注：在发送简历时，请在主题一栏中标出："应聘CS管理培训生-学校名称-毕业时间-姓名"）

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