[上海]斯凯孚(中国）有限公司招聘CS Intern

客服专员实习生（Customer Service Specialist Intern）---此职位毕业后有机会转正

此职位毕业后有机会转正，如有往销售支持和客服方向发展意愿的请将简历投往hr.skf.china@ (非申请此职位请勿投递)

Division/Unit: ID OEM Sales
Team: CS
Location: Shanghai

Responsibilities,
-Reviews enquiries and contracts to ensure that customers' requirements are well-understood and can be satisfied within company's ability and policy
-Prepares quotation in COH accurately and according to the defined company standard and policy for customer to facilitate business negotiation
-Coordinates with SKF Group and related functional areas to achieve the defined level of service-out reliability and customer satisfaction
-Handles administrative complaints promptly to provide satisfactory explanation and corrective actions to customers
-Assists in sales forecasting of back-orders to facilitate the monitoring of sales target achievement
-Advises customer about shipping status and related documents to ensure that customers are well informed of the delivery status
-Coordinates with business team or customer to arrange goods return and follow up on the issue of credit note after receiving inspection

Requirements,

-Junior and Major Mechanic，International trade or Logistics management
-Knowledge of I/E and shipping practices
-Basic PC skills especially in handling data processing and word processing
-Good interpersonal, communication and coordination skill
-Fluency in English and Mandarin
-Knowledge in business and commercial field
-4 days a week

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