[大连]上海惠普有限公司大连分公司2012招聘 宣讲会

上海惠普有限公司大连分公司

职位信息：

职位：678078 普通话电话技术支持工程师

招聘人数：23

要求：计算机相关专业毕业，普通话标准，英语4级相当，相关工作经验。接受应届毕业生

Job Description 

Link: hp***net[点击查看]

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职位：678080 英语电话技术支持工程师

招聘人数：5

要求：IT背景，英语口语流利，语音语调纯正。TEM 8或CET6。

Job Description

Technical support engineers are troubleshooters, providing help to end users who may locate not only China but also the whole Asia Pacific Area. In doing so, they are frequently called upon to investigate and resolve problems in fluent English.
The tasks of these engineers could include one or more of the following:

Helping customers install newly purchased software

Training customers in the use of software applications

Diagnosing and resolving software problems or conflicts

Evaluating software programs and making suggestions for their improvement

Customizing software or hardware

Answering technical questions

Answer phone calls from users, in order to resolve specific problems

Use automated diagnostic programs to solve problems

Write training manuals

Identify recurrent problems and help users resolve them

Qualifications

Your Profile

* Bachelor's or undergraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.

* Must speak fluent English without any accent.

* Must have very good verbal and written communication skills in both Chinese & English.

* Must be a quick learner.

* Certifications such as MCSE, CNE, MSP, Cisco or similar certifications would
   be preferred.
 * Possessing more than 2 years previous Tech Support experience would be preferred.

* Possessing very good experience with various computer peripherals and
   applications would be preferred.
 * Possessing very strong problem solving and resolution experience would

be preferred.
 * Must be very customer oriented and focused on meeting the customer's needs.
 * Experience in telephone and/or hands-on application, desktop, network and/or
   database support of both internal and external customers
* Experience in installation and configuration of PCs, servers, hardware,
  software, etc.
* Leadership qualities: Integrity, attention to detail, timeline sensitive,

goal  oriented, motivator

Links: hp***net[点击查看]